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RECEPTIONIST

公司名称

River Palace Hotel & Spa   

公司性质

私人有限责任公司

岗位

酒店业

员工数量

50-100

区域

金边市

职业等级

中级

工作类型

全职

工作年数

1

岗位

客户服务

招聘人数

2

行业

酒店业

薪水

面议

学历

本科

性别

不限

语言

英语-- 良好   

年龄

~

工作地点

金边市;

发布日期

Jan-11-2017

截止日期

Feb-09-2017

工作描述

  1.Maximizes the Guest Services Officer’s time spent at the lobby desk in order to properly attend to guest specific requests.
2.Provides a high standard of hospitality service by maintaining a guest contact system.
Meet guests and escort to their rooms.
Collect Customers Perception Survey.
Contact guests by telephone to obtain information concerning customer reactions (courtesy call).
3.Handles guest complaints and refer them as necessary. Follow up on corrective action.
4.Records comments and complaints received from guests in logbook and guest history.
5.Promotes and sell the Hotel Club as well as provide the expected level of service to the club members.
6.Ensures that daily guest amenity requisitions are prepared and distributed.
7.Prepares card, special amenities, gifts and personalized stationery for special guests.
8.Coordinates delivery of amenities to guest rooms.
9.Coordinates delivery of gift to guest rooms of Hotel Club members.
10.Informs Room Service on cancelled guests and no-show guests to ensure return of amenities.
11.Inspects guest room by latest on hour prior to guest arrival, giving priority to rooms of guest arrivals.
12.Ensures that the guest history files are updated against check-out registration cards.
13.Checks entire reservation file one day prior to arrival. Determine whether any guests should be added as guest and assign amenities. Take notes of guest’s special requests and action them. Check for previous visit in the profile.
14.Reads Guest Services logbooks and follow up messages / instructions contained therein.
15.Performs clerical work for the department as required.
16.Attends weekly guest cocktail parties.
17.Conducts the daily hotel tour for guests.
18.Assists guests in any concierge queries.
19.Ensures all guests are escorted upon arrival and departure. All escorts, arrival and departure, should be entered in the logbook.
20.Promotes hotel limousine service for airport transfers, tours or business trips.
21.Observes hotel guest dress code.

职位要求

  -1years up experience in hotel industry
-friendly and outstanding
-Good communication skills
-Willing to work long terms

Budget:

130$-150$

Benefit:

-Service Charge 5%

怎样应聘

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联系信息

联系人

Mr. Bor Sombun

联系电话

(+855)15 331 777

邮箱

gm@riverpalacehotel.asia

网站

http://riverpalacehotel.asia

地址

National Road No. 5,Sangkat Sras Chork,Khan Daun Penh,Phnom Penh

公司简介

The best hotel in cambodia

服务热线 :

023 969 088 / 023 47 99099 / 023 47 99088

营业时间 : 周一~周五(8:00 am to 5:00 pm)

邮箱 : jobs@camhr.com.kh

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