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Operations Manager


HRINC (Cambodia) Co., Ltd   


Private Limited Company


Recruiting Services




Phnom Penh




Full Time

Year of Exp.







NGO/Charity/Social Services




Master Degree




English-- Good   




Phnom Penh;

Publish Date


Closing Date


Job Description

Leadership & Influence:
•Draw on experience in a large complex organisation to develop and implement initiatives which develop the effectiveness, efficiency and success of NGO;
•Contribute to senior management team initiatives which results in quality improvements.
Operational Management:
•Ensure proactive management of service teams (Human Resources, Supply Chain, IT, Administration), planning and aligning staff to the strategic objectives of NGO activities;
•Increase operational efficiency by improving systems, database management, reporting processes and systems, reducing duplication of effort;
•Ensure continuous improvement, systematic risk management through review and improvements to internal systems;
•Ensure compliance with all local governance and legal requirements;
•Review existing systems on an on-going basis, improving internal controls & ensuring compliance with NGO’s policy and procedure.
HR Management:
•Develop and implement an integrated HR strategy which supports and develops the organisation and the engagement of NGO people in organisational success;
•Ensure efficient systems and processes are in place to enable effective and astute recruitment, development, management and retention of paid NGO people;
•Ensure successful management of the HRIMS and that accurate records are maintained, using this date to influence future decision-making;
•Implement the organisation’s Workforce Plan and ensure application of the job evaluation and associated pay scale;
•Develop and maintain a suite of clear helpful HR Policies. Communicate these policies to ensure familiarity and compliance across the organisation;
•Review and fully implement the Performance Management approach, including an aligned staff development program.
Supply Chain Management:
•Manage and oversee the strategic supply chain function in the whole organization including review & implementation of the procurement plan, sourcing selection and evaluation of suppliers, delivery, quality management, customer relationship management, e-procurement evaluation of performance & contract;
•Strengthen internal control systems including purchase order tracking, financial tracking and development/management of rosters of qualified suppliers;
•Establish an effective stock management system at the central warehouse and all facilities, with accurate & timely tracking & reporting;
•Ensure all stocks are consistency supplied and widely distributed to all facilities.
Administration and Facilities Management:
•Manage the provision of effective administrative support across all facilities & buildings;
•Successfully manage services such as fleet management, guard services, cleaning/maintenance, services etc;
•Oversee the overall maintenance of the office, facilities, residential care, assets and equipment (physical work environment) and ensure that these are secure and efficiently utilized);
•Ensure safety of staffs and students are protected by fostering occupational safe and health (OHS) at all facilities.

Job Requirements

•Master Degree of Business Administration, Management, or related field.
•Demonstrated ability to work with ambiguity, problems and opportunities, to work collaboratively and make astute and defendable decisions which contribute to organizational success;
•Expertise in developing and implementing systems and processes, policies and initiatives which ensure continuous improvements and risk management;
•High level of HR competency and familiarity with contemporary approaches. Experience in developing & implementing quality HR systems within organisations;
•At least 5 years of experience in similar role and responsibilities. Demonstrated experience in achieve excellent and quantifiable outcomes;
•Significant experience as an Operations Manager in a large organisation, where oversight of a range of functions has built expertise in HR, IT, supply chain management and other business service;
•Visibly ethical: able to engage and influence others as a credible leader who wishes to make a positive difference in the lives of some of the most impoverished young people in Cambodia;
•Leadership and exceptional interpersonal skills: a high degree of self-awareness. Ability to successfully lead a team of professionals, clarifying expectations, aligning them with organisational expectations, developing and motivating them and holding them accountable;
•Communication and relationship management skills: able to manage relationships and work collaboratively with internal colleagues and high level external stakeholders;
•An energetic self-starter with resilience, fast pace, interpersonal skills;
•Ability to be flexible in the face of changing priorities while maintaining a sense of humor when dealing with difficult situations.

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Contact Information

Contact Person

Eang Soknita (Ms.)


+855 (23) 211437




Building #10, Oknha Pich Avenue (Street 242), Sankat Chaktumok, Khan Daun Penh, Phnom Penh

Company Profile

HRINC (Cambodia) Co., Ltd is Cambodia's leading human resource and recruiting agency with over twenty years of experience helping organizations and new investors enter the market and find the right resources. We provide a full portfolio of human resource services including HR Consulting, Outsourcing, Training & Recruitment Services (executive search & head hunting).

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email :

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