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CONCIERGE

Company

DFS GROUP LIMITED   

type

Private Limited Company

Function

Wholesale/Retail

employees

Location

Siem Reap

Level

Middle

Term

Full Time

Year of Exp.

1

Function

Customer Service

Hiring

Industry

Wholesale/Retail

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Unlimited

Language

English-- Good    Chinese-Mandarin-- Good   

Age

~

Location

Siem Reap;

Publish Date

Jan-11-2018

Closing Date

Feb-09-2018

Job Description

  - Provide customers with concierge services including transportation arrangements, merchandise deliveries,
reservation handling, amongst others services
- Maintain up-to- date knowledge of local area services, events and activities as well as knowledge of company
product and services in order to effectively make recommendations, answer customer’s questions and service
customer’s needs
- Take and process telephone, fax, internet orders accurately and efficiently, advising customers of any
promotions or specials available to maximize sales on every order
- Provide conducted groups with detailed pre-shopping briefing on relevant store information and services
- Issue customer shopping cards, ensuring the efficient and accurate recording and data entry of customer’s information
- Issue privilege discount cards to eligible customers
- Handle sale of gift certificates or electronic gift card
- Provide follow up on customer’s requests, including claims and repairs
- Issue promotional or marketing giveaways and assist in compiling monthly report and feedback on promotions
- Coordinate with Sales and Marketing team the planning and scheduling of group visits to the store
- Maintain good rapport and working relationship with the travel agents, tour guides and tour conductors
- Assist the LOYAL T program in the co-ordination of private-viewings, functions/events and other ad-hoc services requested by clients
- Support the daily management of the Prestige Lounge, including member assistance and data-entry input
- Assist to organize and participate in all in-store PR and related promotional activities
- Ensure custom allowances and regulations are adhered to at all time.

Job Requirements

  - 1-2 experience as Guest Relation Agent or Receptionist from the hotel
- Proactive, Self-motivated, Team-oriented attitude,Patient, Flexible, Tactful & Dependable
- Resourceful with excellent problem solving skills
- High level of integrity
- Professional in appearance, language and demeanor
- Able to speak good English & Chinese
- Able to work under pressure in a fast-paced environment and react positively to multiple requests while maintaining composure
- Strong interpersonal skills and able to work with people at various levels
- Requires standing throughout work shifts
- Proactive interaction with members and customers
- Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business

** Interested candidates, please submit your recent resumé to Human Resource Department of DFS Cambodia Limited via HR.Cambodia@dfs.com or follow below link to complete the
application form:
How to apply:
Interested candidates are requested to apply via
https://app.smartsheet.com/b/form?EQBCT=922d71b3f320410397f5a84a053aac47



** Deadline: February 10, 2017

- Email: HR.Cambodia@dfs.com
- Phone: +855 63 962 431

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Contact Information

Contact Person

Human Resource Department

Phone

+855 63 962 431

Email

hr.cambodia@dfs.com

Online Apply

https://app.smartsheet.com/b/form?EQBCT=922d71b3f320410397f5a84a053aac47

Website

https://www.dfsgroup.com/

Address

NO 968, VITHEI CHARLES DE GAULLE, SIEM REAP, KINGDOM OF CAMBODIA

Company Profile

DFS GROUP is the world's leading luxury retailer catering to the traveling public. We have attained this position by listening to our clientele, adapting to changes in our customer base, and continually responding with innovative concepts.

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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