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Officer, Customer Service

Company

Manulife(Cambodia) PLC   

type

Public Limited Company

Function

Insurance

employees

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

1

Industry

Insurance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Siem Reap;

Publish Date

Jan-12-2018

Closing Date

Jan-21-2018

Job Description

  • Assists customer welcome calls as well as external calls when resources are needed (i.e. Client day RSVP calls, if any)
• Follow up on the outstanding balance in Manulife bank statements (all banks)
• Follow up on premium receipts (initial and renewal)
• Follow up and control the balance in suspense report (i.e. outstanding DNR)
• Handles and reconciles electronic premium payment including Wing, cash/cheque deposit through bank, bank transfer, and communicate with Wing/Banks when encounters issues.
• Sends SMS to customers on a daily basis (customer birthday and payment confirmation SMS)
• Maintains relevant records as well as reports
• Responds to inquiries within standard turnaround time
• Maintains communicating courteously with customers related stakeholders (Wing, Banks) by telephone, email, or letter.
• Backs-up Customer Service representative when needed to include but not limit to:
- Supports New Business application submissions and handles customer related inquiries.
- Investigates and provides solutions to customers' problems, which may be complex or long-standing problems that require special handling
- Follow up on customers' requests in a timely manner and ensure service standards are met
- Ensures that work processes are in accordance with company’s procedures and in compliance with all relevant regulatory guidelines
• Performs other duties as may be assigned by management

Job Requirements

  • Bachelor degree in Business related field is preferred
• Previous experiences in customer service and administrative work will be added advantage
• Computer literate in MS Word, Excel and PowerPoint
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Demonstrate initiative, commitment, and responsibility
• Attention to details and accuracy
• Be able to handle multi-tasks
• Be able to use office tools including copy, printing, and fax machine

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Contact Information

Contact Person

Ms. Kimleng Moul

Phone

023 965 965

Email

kimleng_moul@manulife.com

Website

http://www.manulife.com.kh

Address

104 Russian Federation Blvd | Phnom Penh, Phnom Penh

Company Profile

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada
and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking
solutions for their most significant financial decisions. Our international network of employees, agents
and distribution partners offers financial protection and wealth management products and services to
millions of clients. We also provide asset management services to institutional customers. At the end of
June 2016, we had US$718 billion in assets under management and administration, and in the previous 12
months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our
group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the
United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.
We are committed to be an equal opportunity employer and welcome applications from all suitably
qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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