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Call Center Representative

Company

Manulife(Cambodia) PLC   

type

Public Limited Company

Function

Insurance

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

1

Function

Customer Service

Hiring

1

Industry

Insurance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good    Khmer-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Feb-09-2018

Closing Date

Feb-18-2018

Job Description

  • Handle customer inquiries both by telephone, email and other means of communication
• Manage large amounts of inbound and outbound calls such as and not limited to Customer welcome calls, premium due, and past due reminder calls in a timely manner
• Answers customer inquiries by providing valid and accurate information on a first call resolution
• Follow company’s call “scripts” when handling different types of calls
• Identify customers’ needs and provide solutions and/or alternatives if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met
• Build relationships and engage customers by taking the extra mile to provide pleasant customer experience
• Maintains call center database
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports
• Other tasks assigned by management

Job Requirements

  • Bachelor’s degree
• A minimum of 1 to 3 years experiences in Customer Service
• Strong service delivery customer focus & result oriented
• Ability to meet the client’s requirements and being able to maximize relationships profitability
• PC literate in MS Office, including Word, Excel, PowerPoint
• Mature with strong personal drive
• Strong customer focus and follow-up skills
• Strong communication and interpersonal skills
• Good command of spoken and written English and local language
• Responsible and demonstrated ability to work under pressure

Interested applicants meeting the above requirements should submit their CVs, covering letters
and National ID card by clicking on Click here for current opportunities. For more details please
contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via
choury_chim@manulife.com. Application should be submitted before 20 February 2018. Only shortlisted candidates will be contacted.

Click here for detail :

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Contact Information

Contact Person

Ms. Kimleng Moul

Phone

023 965 965

Email

kimleng_moul@manulife.com

Website

http://www.manulife.com.kh

Address

104 Russian Federation Blvd | Phnom Penh, Phnom Penh

Company Profile

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada
and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking
solutions for their most significant financial decisions. Our international network of employees, agents
and distribution partners offers financial protection and wealth management products and services to
millions of clients. We also provide asset management services to institutional customers. At the end of
June 2016, we had US$718 billion in assets under management and administration, and in the previous 12
months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our
group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the
United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.
We are committed to be an equal opportunity employer and welcome applications from all suitably
qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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