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Manager, Group Credit Life Operations

公司名称

Manulife(Cambodia) PLC   

公司性质

公共有限责任公司

岗位

保险

员工数量

区域

金边市

职业等级

顶级

工作类型

全职

工作年数

5

岗位

银行/保险

招聘人数

1

行业

保险

薪水

面议

学历

本科

性别

男/女

语言

英语-- 良好   

年龄

~

工作地点

金边市;

发布日期

Feb-09-2018

截止日期

Feb-18-2018

工作描述

  • Develop service procedures, policies and standards
• Keep accurate records and document
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities
• Adhere to and manage the approved budget
• Define and communicate customer service standards
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the Group Credit Life Operations team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Handle complex and escalated customer service issues
• Monitor accuracy of reporting and data base information
• Liaise with company management to support and implement growth strategies
• Co-ordinate and manage GCL projects and initiatives
• Identify and address staff training and coaching needs
• Explore with other managers to discuss possible improvements to customer service
• Follow up on customers' requests in a timely manner and ensure service standards are met
• Ensure work processes are in accordance with company’s procedures and in compliance with all relevant regulatory guidelines
• Deliver persistency targets
• Act as an escalation point for the client
• Manage staff workload
• Perform other tasks as assigned by management from time to time

职位要求

  • relevant bachelor's degree
• Product knowledge
• Over 5 years combined working experience in Customer Service, Process Improvement, Decision Making, Process management, Staffing, Planning, Budget control, Trend Analysis , Developing Standards
• Customer service background
• Computer literate in MS Word, Excel and PowerPoint

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联系信息

联系人

Ms. Kimleng Moul

联系电话

023 965 965

邮箱

kimleng_moul@manulife.com

网站

http://www.manulife.com.kh

地址

104 Russian Federation Blvd | Phnom Penh, Phnom Penh

公司简介

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada
and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking
solutions for their most significant financial decisions. Our international network of employees, agents
and distribution partners offers financial protection and wealth management products and services to
millions of clients. We also provide asset management services to institutional customers. At the end of
June 2016, we had US$718 billion in assets under management and administration, and in the previous 12
months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our
group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the
United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.
We are committed to be an equal opportunity employer and welcome applications from all suitably
qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

服务热线 :

023 969 088 / 023 47 99099 / 023 47 99088

营业时间 : 周一~周五(8:00 am to 5:00 pm)

邮箱 : jobs@camhr.com.kh

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