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Specialist, Group Credit Life

Company

Manulife(Cambodia) PLC   

type

Public Limited Company

Function

Insurance

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

2

Function

Bank/Insurance

Hiring

1

Industry

Insurance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Feb-09-2018

Closing Date

Feb-18-2018

Job Description

  • Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency
• Support Operations and Partnership teams on Group Credit Life initiatives which provide end-to-end post-sales support to clients
• Handle application submission, new account set-up, pre-underwriting, client data entry, client data maintenance/reconciliation, SMS to clients, certificate printing, policy renewal process and monthly reports
• Responsible for coordinating with sales force and bank staff; initial, renewal premiums billing, unsettled premiums, refund unused premium and accounting
• Provide operations support including but not limited to MIS reporting, system enhancement, client relationship management
• Identify improvements in processes and service
• Develop client relationship as part of client servicing and persistency management
• Handling application submission, account check list, pre-underwriting, contract printing, commission release, new account set-up
• Responsible for renewal premiums billing, unsettled premiums, and refund unused premium.
• Coordinate claims adjudication
• Provide operations support, including but not limited to billing and collection, system and data management,
• Implement changes in the terms and conditions of the policy contract according to clients’ requirements
• Identify improvements in processes and services.
• Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and Risk Management.
• Ascertain proper workload distribution, provide technical guidance to junior staff, equip team with proper skills through participation in company training/development programs, and develop a second in line in Group Admin.
• May be assigned other duties/responsibilities from time to time from management

Job Requirements

  • Bachelor degree in Business related field is preferred
• Over 2 years combined working experience in Customer Service, Process Improvement, Decision Making, Process management, Developing Standards
• Customer service background
• Computer literate in MS Word, Excel and PowerPoint
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Demonstrate initiative, commitment, and responsibility
• Attention to details and accuracy
• Service vendors, business partners
• Policy owners
• Insurance Advisor/Specialist

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Contact Information

Contact Person

Ms. Kimleng Moul

Phone

023 965 965

Email

kimleng_moul@manulife.com

Website

http://www.manulife.com.kh

Address

104 Russian Federation Blvd | Phnom Penh, Phnom Penh

Company Profile

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada
and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking
solutions for their most significant financial decisions. Our international network of employees, agents
and distribution partners offers financial protection and wealth management products and services to
millions of clients. We also provide asset management services to institutional customers. At the end of
June 2016, we had US$718 billion in assets under management and administration, and in the previous 12
months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our
group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the
United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.
We are committed to be an equal opportunity employer and welcome applications from all suitably
qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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