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5027_Ambassador/Sales/Customer Service (Japanese Market - Japanese Native)

Company

CamUP Job Center   

type

Private Limited Company

Function

Recruiting Services

employees

100-200

Location

Phnom Penh

Level

Top

Term

Full Time

Year of Exp.

1

Function

Customer Service

Hiring

1

Industry

Trading

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Unlimited

Language

English-- Good    Japanese-- Excellent   

Age

20 ~

Location

Phnom Penh;

Publish Date

Jun-14-2018

Closing Date

Jul-14-2018

Job Description

  +RESPONSIBILITIES

1. Communication
• Welcome & greet all TG (TG: Tour Guide)
• Arrange group booking
• Assist customer after sale service
• Update daily sale report spent by customer to tour guide.
• Monthly TG survey & feedback
• Role as personal shopper
2. Relationships
• Develop and maintain the Company’s relationship with key business partners like tour guides, tour leader and Japanese customers.
• Conducting regular reviews of support given to the company from the customers and tour guide / tour leader and work as key relationships for TG & TL.
• Effectively partner with stores and other internal customers to enhance the customer experience
3. Increase Customer Spend
• Monthly store promotion sharing
• TG promotion sharing
• TAPA program Sharing (TAPA: Travel Agency)
• TG Brand training
• Shop & Save promotion
KEY RELATIONSHIPS (Internal and External):
• Travel agents, Tour Guide Association
• PSM , Customer Service Manager, Concierge Team (PSM: Process Sales Manager)
• TIM Manager & TIM team (TIM: Travel Industry Marketing)
• Stores and Marketing teams
POSITION SUMMARY:
Ambassador for Japanese market is responsible for developing and builds relationship with tour guide, share store promotion, incentive program, personal shopper, update daily sale report to tour guide, up lead customer group spending.

+REQUIREMENTS
• Education: Bachelor Degree in Management or Business or Marketing
• Critical Skills: Japanese is a must and English is not compulsory
• Work experience: 1 – 2 years in similar experience required
• Other Knowledge, Skills and Abilities Required:
o Good understanding of culture and spending behaviours
o Able to establish good relationships with tour guide/ Tour leader and internal customers
o Good communication skills, both oral and be comfortable in making presentations
o Good negotiating skills
o Ability to work under pressure and composed at all times
o Accuracy and attention to details
• Proficient in using MS tools, including Excel, Word & Powerpoint

+BENEFITS & CONDITIONS
Working Time 8:00am~12:00pm | 1:00pm~5:00pm
Working Days Mon / Tue / Wed / Thu / Fri / Sat (Half) / Sat (Full) / Sun
Holiday Legal holiday
Salary $ 2000 ~ $ 2200
• Annual Bonus, Sales Commission (for SA), Meal Allowance, Pension Plan
• Medical Insurance, Group Personal Accident Insurance, Life Insurance
• Shift Allowance, Child Care Allowance
• AL = 18 days, Sick Leave = 14 days, Special Leave = 7 day
• Public Holiday Paid, Overtime Pay
• Working day is six days per week, there are 3 shifts:
• Shift 1: 8:00am – 5:00pm
• Shift 2: 11:00am – 8:00pm
• Shift 3: 1:30pm – 10:30pm
• One day off per is rotated
• If the candidate is from Japan, we offer one way flight ticket and 30 days free temporary accommodation.

Job Requirements

 

HOW TO APPLY:


Interested candidates can send their CVs and Cover Letters with current photo of 4x6 to the email as posting below (Contact Information).
Note: Your attached files must be less than 3 MB.

Only short-list candidates will be contacted for an interview.

Thank you for interesting in our job vacancy.


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Contact Information

Contact Person

HR2

Phone

010 458 777 / 010 418 777

Email

cv2@camupjob.com

Website

http://camupjob.com

Address

1st Floor (Pencil Market), Samdach Pan Ave ( Street 214), Sangkat Boeung Raing, Khan Daun Penh , Phnom Penh, Cambodia

Company Profile

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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