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Dispute Officer (1 post)

Company

True Money (Cambodia) Plc   

type

Private Limited Company

Function

Banking & Finance

employees

>200

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

Function

Lawyer/Legal Service

Hiring

1

Industry

General Business Services

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Jun-21-2018

Closing Date

Jul-21-2018

Job Description

  I. KEY TASKS:

-Reviews complaints for nature, scope, and severity in
consultation with supervisor
-Participates in case file management and research, to
include opening and closing of cases
-Solve the dispute case based on the resolution of dispute
policy
-Provides the assistance to department representatives and
others in the application and/or
clarification of dispute resolution policies, procedures,
and documents.
-Designs and develops specified reports, documents, and
routine correspondence on procedural and policy issues, as
assigned
-May serve as a co-mediator in work related disputes, as
assigned, and may participate in the delivery
of mediator training programs.
-May participate in the development and recommendation of
sale and agent control policies and
procedural for improvement the agent performance
-Performs miscellaneous job-related duties as assigned by
line manager

II. DUTIES & RESPONSIBILITIES:

-Reviews complaints for nature, scope, and severity in
consultation with supervisor
-Participates in case file management and research, to
include opening and closing of cases
-the dispute case based on the resolution of dispute policy
-Provides the assistance to department representatives and
others in the application and/or
clarification of dispute resolution policies, procedures,
and documents
-Designs and develops specified reports, documents, and
routine correspondence on procedural and policy issues, as
assigned
-May serve as a co-mediator in work related disputes, as
assigned, and may participate in the delivery
of mediator training programs
-May participate in the development and recommendation of
sale and agent control policies and
procedural for improvement the agent performance
-Performs miscellaneous job-related duties as assigned by
line manager

Job Requirements

  III. SPECIFICATION/REQUIREMENT:

-Bachelor Degree in law and economic or business sector
-Ability to prioritise effectively and work to tight
deadlines
-Ability to work autonomously as well as part of a team
-Ability to interact with people from varied cultural
background
-Sound problem solving skills with high flexibility
-Ability to manage many task at the same time
-Ability to identify the issue and issue resolution skill

IV. RIGHTS IN DECISION MAKING:

-Advise and give the recommendation to sale team for the
True Money Agent’s behavior
-Instruct call center team in primary dispute case handling
-Advise and give the recommendation on the level of
punishment on True Money Agent when they
breach the True Money Agent Instruction Policy
-Give advices for dispute resolution
-Suspend any suspicious /fraud/dispute account

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Contact Information

Contact Person

HR Department

Phone

016 777 983

Email

jobs@truemoney.com.kh

Website

http://www.truemoney.com.kh

Address

Sothearos, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, KINGDOM OF CAMBODIA.

Company Profile

TrueMoney is a (mobile) payment provider in Cambodia that enables customers, who are typically "un-banked", to access financial services using their mobile phone or/and the TrueMoney agent network (Terminal POS).

TrueMoney is building a network of TrueMoney agents, and strategic partners to provide a suite of financial payments services.

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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