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Call Center​ Agent (អ្នកទទួលទូរស័ព្ទ)

Company

DTV Star Co., Ltd (Digi)   

type

Others

Function

Telecommunication

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

1

Function

Customer Service

Hiring

Industry

Telecommunication

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Fair    English-- Fair   

Age

~

Location

Phnom Penh;

Publish Date

Jun-26-2018

Closing Date

Jul-25-2018

Job Description

  • Provide support to customer by phone
• Troubleshooting network and internet problems as well as diagnosing and figuring out software/hardware faults
• Deliver a high-level of customer service, which is proactive, cooperative and dependable by analyzing client complaints.
• Working continuously on a task until completion and respond within agreed time limits to call-outs/follow ups
• Work closely with engineer team to maintain and facilitate customers in good support
• Other task related with technical supporting.

Job Requirements

  • At least second year university student in field of Information Technology or related field
• Experience in a network broadband LAN, WAN is preferred
• Troubleshooting and problem resolution (both hardware and software)
• Able to Work At night and shift rotation ( if need )
• Able to perform in stressful environment or conditions
• Good command of English
• Discipline is a must

Working Date : 6days / week
Working Time :
- 2 PM to 9PM
- 3 PM to 10PM

Holiday : Public Holiday

Benefit :OT, Incentive After Pass Probation
Annual Leave: 18 days and Sick Leave: 10 days more

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Contact Information

Contact Person

Ms Eang Sereivuthea

Phone

098 800 781

Email

careers@digi.com.kh

Website

http://www.digi.com.kh

Address

No. 368, Street 163, Sangkat Olympic, Khan Chamkarmon, Phnom Penh, Cambodia.

Company Profile

Digi is providing high-quality, cutting-edge communication and entertainment technologies to home and business customers in the greater Phnom Penh area.

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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