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Call Center Manager(Urgent)

公司名称

DTV Star Co., Ltd (Digi)   

公司性质

其他

岗位

通信

员工数量

区域

金边市

职业等级

高级

工作类型

全职

工作年数

2

岗位

管理

招聘人数

行业

通信

薪水

面议

学历

本科

性别

男/女

语言

普通话-- 良好    英语-- 良好   

年龄

~

工作地点

金边市;

发布日期

Jun-26-2018

截止日期

Jul-25-2018

工作描述

  • Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations
• Prepares call center performance reports by collecting, analysing, and summarizing data and trends.
• Prepare reports for different departments or upper management
• Collect and analyse call center statistics
• Assume responsibility of budgeting and tracking expenses
• Ensure that all employees follow the company’s best practices for call center management and operation
• Making sure that calls are answered by staff within agreed time scales and in an appropriate manner.
• Coaching, and motivating people at pace.
• Ensuring that all staff are kept informed of legislation, new working practices and technological changes.
• Identifies and resolves customer issues as well as participates in routine communications with clients to ensure complete customer satisfaction
• Ensure proper recruitment, training, staffing and technology to handle call volume, contractual requirements and interviewing of new members.
• Providing reports on various aspects of staff performance to other members of the management team and upper management.
• Manage and organize staffs monthly schedule
• Fully comply and respect Company Policy & internal regulations
• Other duties as assigned

职位要求

  • Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedure
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office, computer and network operating system and call center equipment/software programs
• Outstanding communication and interpersonal skills Excellent organizational and leadership skills with a problem-solving ability
• Positive and patient
• Experience with scheduling for 24/7/365 operation
• Excellent communication, presentation, and administrative skills with exceptional interpersonal skills
• Demonstrated ability to lead the activities of 30+ employees operating across a variety of shifts, and strong team orientation
• Strong analytical skills
• Patient listening and strong conciliation skills

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联系信息

联系人

Ms Eang Sereivuthea

联系电话

098 800 781

邮箱

careers@digi.com.kh

网站

http://www.digi.com.kh

地址

No. 368, Street 163, Sangkat Olympic, Khan Chamkarmon, Phnom Penh, Cambodia.

公司简介

Digi is providing high-quality, cutting-edge communication and entertainment technologies to home and business customers in the greater Phnom Penh area.

服务热线 :

023 969 088 / 023 47 99099 / 023 47 99088

营业时间 : 周一~周五(8:00 am to 5:00 pm)

邮箱 : jobs@camhr.com.kh

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