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Post-Sales Technical Support Engineer ($800)

Company

PREMIUM Human Resources Co., Ltd   

type

Private Limited Company

Function

Human Resources/Consultancy

employees

<10

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

2

Function

IT

Hiring

1

Industry

Information Technology

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Unlimited

Language

English-- Excellent    Khmer-- Mother Tongue   

Age

~

Location

Phnom Penh;

Publish Date

Jun-27-2018

Closing Date

Jul-26-2018

Job Description

  As Post-Sales Technical Support Engineer, your job responsibilities and target are as follows;

1 Provide daily support to customer trouble tickets
2 Provide remote or on-site troubleshooting and resolution services as well as follow up with product vendors on unresolved trouble tickets till a satisfactory solution is concluded
3 Provide 24X7 on call and on-site engineering support
4 Provide periodic progress up-dates of major customer issues determined by the Management
5 Manage customer expectations and secure customer satisfaction in relation to SLA deliverable and unresolved trouble tickets
6 Conduct hardware & software regression tests on new software or hardware
7 Provide new equipment installation and commissioning services
8 Provide preventive maintenance services to customer systems
9 Support the sales for any Proof of Concept in Cambodia
10 Any other duties as may assign by the Management

Job Requirements

  Requirements:
-Bachelor Degree
-Familiar with IP technology.
-2 years of prior experience.
-Able to communicate in English.
-Able to work in a busy environment.

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Contact Information

Contact Person

Ms. Thanin/Ms. Sidy

Phone

010 902 527

Email

job@premiumhumanresources.com

Website

https://www.facebook.com/premiumhrcambodia/

Address

Villa #52, Street 306, Phnom Penh, Cambodia.

Company Profile

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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