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Customer Service Advisor (Chinese Speaker)

Company

DHL Express (Cambodia) Ltd.   

type

Others

Function

Logistics/Freight/Shipping/Delivery/Warehouse

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good    Chinese-Mandarin-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Jul-09-2018

Closing Date

Jul-18-2018

Job Description

  -Accept and register bookings for DHL services
-Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
-Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
-Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
-Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries.
-Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces.

Job Requirements

  -Bachelor degree in Business, Marketing, Sales, Communications, or related field is required.
-Fluent in Speaking/Reading/Writing English is required.
-Fluent in Speaking/Reading/Writing Mandarin Chinese is a must.
-Must be confident, reliable, friendly, and people-oriented.
-Must have good typing skills (at least 40 wpm - preferable)
-Telephone skills, conflict resolution skills, technical skill are an advantage (Telephone systems, order/shipment Track & Trace Systems and Order Booking systems preferable)
-Experience in Customer Contact Center is an asset.


*** Interested candidates should submit their application at our DHL Express (Cambodia) Ltd. office, at plot 174 & 175, Russian Boulevard, Teuk Thla, Sen Sok, Phnom Penh or via email address kh.recruitment@dhl.com.

Shall you have any inquiries regarding the post, please contact 023 992 618 (Ext: 814 & 822). Only short listed candidates will be notified.

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Contact Information

Contact Person

HR

Phone

023 992 618

Email

kh.recruitment@dhl.com

Website

http://www.dhl.com

Address

Building 575 A-B-C, Russian Boulevard, Teuk Thla, Sen Sok, Phnom Penh.

Company Profile

Our company, DHL Express (Cambodia) Ltd, is the global market leader in international express delivery services with offices in more than 220 countries and territories worldwide. More than 300,000 employees are dedicated to providing fast and reliable services that exceed customers’ expectations. Visit our website www.dhl.com for more information.

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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