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Customer Service Advisor (Chinese Speaker)

公司名称

DHL Express (Cambodia) Ltd.   

公司性质

其他

岗位

货运物流仓储

员工数量

区域

金边市

职业等级

中级

工作类型

全职

工作年数

岗位

客户服务

招聘人数

行业

货运物流仓储

薪水

面议

学历

本科

性别

男/女

语言

英语-- 良好    普通话-- 良好   

年龄

~

工作地点

金边市;

发布日期

Jul-09-2018

截止日期

Jul-18-2018

工作描述

  -Accept and register bookings for DHL services
-Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
-Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
-Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
-Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries.
-Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces.

职位要求

  -Bachelor degree in Business, Marketing, Sales, Communications, or related field is required.
-Fluent in Speaking/Reading/Writing English is required.
-Fluent in Speaking/Reading/Writing Mandarin Chinese is a must.
-Must be confident, reliable, friendly, and people-oriented.
-Must have good typing skills (at least 40 wpm - preferable)
-Telephone skills, conflict resolution skills, technical skill are an advantage (Telephone systems, order/shipment Track & Trace Systems and Order Booking systems preferable)
-Experience in Customer Contact Center is an asset.


*** Interested candidates should submit their application at our DHL Express (Cambodia) Ltd. office, at plot 174 & 175, Russian Boulevard, Teuk Thla, Sen Sok, Phnom Penh or via email address kh.recruitment@dhl.com.

Shall you have any inquiries regarding the post, please contact 023 992 618 (Ext: 814 & 822). Only short listed candidates will be notified.

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联系信息

联系人

HR

联系电话

023 992 618

邮箱

kh.recruitment@dhl.com

网站

http://www.dhl.com

地址

Building 575 A-B-C, Russian Boulevard, Teuk Thla, Sen Sok, Phnom Penh.

公司简介

Our company, DHL Express (Cambodia) Ltd, is the global market leader in international express delivery services with offices in more than 220 countries and territories worldwide. More than 300,000 employees are dedicated to providing fast and reliable services that exceed customers’ expectations. Visit our website www.dhl.com for more information.

服务热线 :

023 969 088 / 023 47 99099 / 023 47 99088

营业时间 : 周一~周五(8:00 am to 5:00 pm)

邮箱 : jobs@camhr.com.kh

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