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Call Centre Consultant

Company

WING (Cambodia) Specialised Bank, Ltd.   

type

Private Limited Company

Function

Banking & Finance

employees

>200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Consultancy

Hiring

2

Industry

Banking & Finance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Jul-11-2018

Closing Date

Aug-10-2018

Job Description

  - Provide friendly and responsive customer service on the phone to both internal and external customers by using excellent customer service skills
- Handling customer complaints or refer them to appropriate area for action
- Accurately identifying a customer’s query and providing a quick resolution
- Monitoring and actively managing variances from agreed performance targets, through identifying and understanding the causes and taking corrective action to minimize risk and maximize performance
- Perform all admin tasks as requested efficiently and following processes

Job Requirements

  - Graduated Bachelor Degree on related field
- Very Good on communication in English. Chinese is a plus.
- Strong Customer Service skills, commitment and a desire to satisfy the customer
- Good listening and problem solving skills
- Dynamic, flexibility and strong commitment
- High-level analytical skills with the ability to think laterally in an environment of change
- Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm)
- General PC literacy and keyboard skills

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Contact Information

Contact Person

HR Department

Phone

023 999 989

Email

jobs@wingmoney.com

Website

http://www.wingmoney.com

Address

No. 721, Preah Monivong Blvd., Sangkat Beung Keng Kang 3, Khan Chamkar Mon, Phnom Penh, Cambodia

Company Profile

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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