Senior Officer, Group Credit Life

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Senior Officer, Group Credit Life

Company	Manulife(Cambodia) PLC
type	Public Limited Company
Function	Insurance
employees
Location	Phnom Penh

Level	Senior	Term	Full Time
Year of Exp.	2	Function	Customer Service
Hiring	1	Industry	Insurance
Salary	Negotiable	Qualification	Bachelor Degree
Sex	Male/Female	Language	English-- Good Khmer-- Good
Age	~	Location	Phnom Penh;
Publish Date	Jul-11-2018	Closing Date	Jul-20-2018

Job Description

	• Support Operations and Partnership teams on Group Credit Life initiatives which provide end-to-end post-sales support to clients • Handle application submission, new account set-up, pre-underwriting, client data entry, data, maintenance, and reconciliation, SMS to clients, certificate printing, policy renewal process and monthly reports. Keep accurate records and document. • Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency • Responsible for coordinating with sales force and bank staff; initial, renewal premiums billing, unsettled premiums, refund unused premium and accounting • Provide operations support including but not limited to billing and collection, client relationship management, other duties/responsibilities from time to time from management • Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and risk management. • Coordinate claims adjudication • Manage large amount of inbound and outbound calls such as and not limited to customer welcome calls, premium due, and past due reminder calls in a timely manner • Handle customer inquiries both by telephone, email and other means of communication to provide customers with product features, benefits and accurate information on a first call resolution. • Identify customers’ needs or resolve customer complaints and problems by clarifying issues; researching answers; implementing solutions/alternatives and escalating unresolved issues if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met • Follow up customer calls where necessary. Build sustainable relationships and engage customer to provide pleasant customer experience • Maintain call center database and produce call reports

• Support Operations and Partnership teams on Group Credit Life initiatives which provide end-to-end post-sales support to clients
• Handle application submission, new account set-up, pre-underwriting, client data entry, data, maintenance, and reconciliation, SMS to clients, certificate printing, policy renewal process and monthly reports. Keep accurate records and document.
• Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency
• Responsible for coordinating with sales force and bank staff; initial, renewal premiums billing, unsettled premiums, refund unused premium and accounting
• Provide operations support including but not limited to billing and collection, client relationship management, other duties/responsibilities from time to time from management
• Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and risk management.
• Coordinate claims adjudication
• Manage large amount of inbound and outbound calls such as and not limited to customer welcome calls, premium due, and past due reminder calls in a timely manner
• Handle customer inquiries both by telephone, email and other means of communication to provide customers with product features, benefits and accurate information on a first call resolution.
• Identify customers’ needs or resolve customer complaints and problems by clarifying issues; researching answers; implementing solutions/alternatives and escalating unresolved issues if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met
• Follow up customer calls where necessary. Build sustainable relationships and engage customer to provide pleasant customer experience
• Maintain call center database and produce call reports

Job Requirements

	• Bachelor degree in Business related field is preferred • Over 2 years combined work experience in Customer Service. • Customer service background • Computer literate in MS Word, Excel and PowerPoint • Possess customer-oriented personality • Excellent interpersonal, communication and problem solving skills • Demonstrate initiative, commitment, responsibility and ability to work under pressure • Attention to details and accuracy Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by clicking on Click here for current opportunities. For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com. Application should be submitted before 21th June 2018. Only shortlisted candidates will be contacted. Click here for detail :

• Bachelor degree in Business related field is preferred
• Over 2 years combined work experience in Customer Service.
• Customer service background
• Computer literate in MS Word, Excel and PowerPoint
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Demonstrate initiative, commitment, responsibility and ability to work under pressure
• Attention to details and accuracy

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by clicking on Click here for current opportunities. For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com. Application should be submitted before 21th June 2018. Only shortlisted candidates will be contacted.

Click here for detail :

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Contact Information

Contact Person	Ms. Kimleng Moul
Phone	023 965 965
Email	kimleng_moul@manulife.com
Website	http://www.manulife.com.kh
Address	104 Russian Federation Blvd \| Phnom Penh, Phnom Penh

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Company Profile

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada
and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking
solutions for their most significant financial decisions. Our international network of employees, agents
and distribution partners offers financial protection and wealth management products and services to
millions of clients. We also provide asset management services to institutional customers. At the end of
June 2016, we had US$718 billion in assets under management and administration, and in the previous 12
months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our
group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the
United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.
We are committed to be an equal opportunity employer and welcome applications from all suitably
qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh