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Senior prepaid product specialist


Smart Axiata Co., Ltd.   


Private Limited Company






Phnom Penh




Full Time

Year of Exp.











Bachelor Degree




English-- Excellent    Khmer-- Mother Tongue   




Phnom Penh;

Publish Date


Closing Date


Job Description

  Research and Analysis
• Research and analyze market conditions
• Identify key competitor and consumer trends
• Articulate market requirements and opportunities
• Identify opportunities for new product/tariff innovation and current product/tariff enhancements
• Work with research regarding product/tariff development
• Product Planning and Management
• Determine new product/tariff specifications, packaging, and other solutions that move consumers from time to time
• Define the long-term strategy of the product/tariff and create road map
• Prepare product document necessary to launch a new product/tariff including Product Concept
Paper, Business Case Proposal and Product Development Document (PDD) containing and product use cases to drive correct product implementation
• Develop pricing strategies and product policies
• Negotiate with suppliers or other related third parties
• Oversee future product development
• Manage and communicate with cross functional teams to get things done properly and timely
Customer and End-User Support
• Manage product-related support, feedback and inquiries from users
• Co-ordinate market research to track customer and end-user feedback
• Monitor product inventory
• Use market feedback to inform product refinements and ongoing development
• Perform other tasks as required by superior
Customer Life Cycle Management:
• CLM Campaign development, planning, and forecasting
• Study, analyse, and understand on customers’ behavior in order to offer the right campaigns to different kinds of subscriber
• Prepare Business Case/PDD, Product Go to Market planning & other proposals
• Coordinate with inter related sections to get all information/requirement in order to de-liver the good campaigns for the right segments
• Coordinating with cross-functional teams on new campaigns launch such as training and after sales service
• Ensure new campaign has been developed and tested properly before the launch
• Customer lifetime management (churn prevention & longevity)
• Develop usage campaign (increase more usage by up sale & cross sale existing products and other campaigns such as reload and, lucky draw … etc.)
• Coordinate with vendors or third parties when required

Job Requirements

  • Bachelor degree in Business Administration and related field, a computer science background would be a plus.
• 2 years of relevant experiences
• Good command of English, spoken & written
• Good Knowledge in Mobile Telecommunication is an advantage
• Communication skills
• Problem analysis and solving
• Strategic thinking
• Organizational and planning skills
• Creative, good judgment, & attention to detail
• Team player, stress tolerance, & customer orientation
• Quantitative and business analysis skills
• Knowledge of marketing principles and practices
• Good report writing skills & presentation skills

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Contact Information

Contact Person

Lin Chia Pei




Online Apply



No464 A, Monivong Blvd, Sangkat Tonlebasac, Khan Chamkarmoan, Phnom Penh

Company Profile

Smart Axiata Co., Ltd., Cambodia’s leading mobile telecommunications operator, currently serves 8 million subscribers under the ‘Smart’ brand. Smart Axiata is part of Axiata Group Berhad, one of Asia’s largest telecommunications groups.

Smart is at the forefront of mobile technology advancement in Cambodia. Smart was the first network to introduce 4G LTE in 2014, 4G+ in 2016 and 4G+ with HD Voice (VoLTE) in early 2017. In mid-2017, Smart introduced cutting-edge 4.5G, manifesting its data leadership position in Cambodia. Smart also provides 2G, 2.5G, 3G and 3.75G mobile services as well as international roaming across more than 190 countries. Its extensive nationwide network coverage stretches to more than 98% of the Cambodian population.

The company is also rapidly transforming itself into a digital lifestyle brand, having introduced many innovative offerings and lifestyle entertainment value propositions. This includes various international partnerships, with brands as diverse as Universal Music, Apple, Facebook and iflix, as well as digital services including SmartLuy, Smart Insurance, SmartPay, Smart Music and SmartNas. Smart aspires to become Cambodia’s Digital Champion, while playing an active role in socio-economic growth.

The company’s workforce consists of more than 1000 local and foreign experts. Smart is committed to its customers, employees and the people of Cambodia, in delivering its promise of enriching their lives through world-class networks, exceptional digital experiences and through significant corporate social responsibility engagements.

Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email :

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