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Digital Touchpoints Specialist

公司名称

Smart Axiata Co., Ltd.   

公司性质

私人有限责任公司

岗位

通信

员工数量

>1500

区域

金边市

职业等级

中级

工作类型

全职

工作年数

2

岗位

项目管理

招聘人数

2

行业

通信

薪水

面议

学历

本科

性别

男/女

语言

年龄

~

工作地点

金边市;

发布日期

Jul-13-2018

截止日期

Aug-12-2018

工作描述

  To focus on the digital interactions between Smart and our subscribers; own, manage and develop the digital channels of servicing subscribers including self-care, web and other digital points of con-tact. The ultimate objective of the team is to improve customer satisfaction and enhance organizational efficiency via conversion of interactions from traditional to digital/automated touch points. This includes assuming a product ownership role over our digital servicing points (e.g. self-care app SmartNas), developing overall strategies and detailed concepts for development & enhancement of new digital channels and touchpoint automation.
The Digital Touchpoints Specialists will be responsible for supporting Manager to achieve above mission.


Supports Digital Touchpoint Manager in:
• Ownership and management of the organisation’s digital touchpoints, including self-care app and new initiatives (to be defined and conceptualized by the manager).
• Keeps self-care application development roadmap aligned to customer needs & drives im-plementation of new features and improvement of UI/UX as needed
• Owns, develops and improves other touch-points (e.g. website) by impacting how the touch-point is designed and how customer feedback is captured
• Review and improve organization-wide customer journey & interactions, proposing and de-signing new initiatives to drive digital engagement with a customer
• Measurement of customer interactions (establishing, measuring, improving NPS/satisfaction scores)
• Working closely cross-departmentally to ensure quality delivery (technical, marketing, etc)

Detailed project management to deliver upon team objectives


职位要求

  A. Skills required:
• Experience in the following is preferred: digital transformation; product conceptualisation and design; or marketing
• Strong project management skills
• Excellent interpersonal skills; able to establish work relationships and communicate effec-tively with staff, at all levels including senior management
• Proficiency in Ms Office (Word, Powerpoint, Visio, Excel) is required
• Ability to demonstrate a high level of verbal and written English
• Excellent at producing and presenting concise presentations & reports
• Proactive, passionate, self-confident, able to work effectively under pressure, quality-oriented

B. Working Experience:
• Minimum 2 years work experience in a product/ marketing/ digital services/ transformation role in telecommunications or a similar environment
• Experience of working collaboratively with diverse range of stakeholders at all levels includ-ing senior management and key professional staff cross-departmentally, in order to achieve successful outcomes

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联系信息

联系人

Lin Chia Pei

联系电话

010202252

邮箱

jobs@smart.com.kh

在线应聘

https://www.smart.com.kh/careers/digital-touchpoint-specialist/

网站

https://www.smart.com.kh/careers

地址

No464 A, Monivong Blvd, Sangkat Tonlebasac, Khan Chamkarmoan, Phnom Penh

公司简介

Smart Axiata Co., Ltd., a leading mobile telecommunications company of Cambodia, currently serves over 8 million subscribers under the “Smart” brand. Smart Axiata is part of Axiata Group Berhad, one of the largest telecommunications groups in Asia with over 300 million customers across 10 countries.

In January 2014, Smart launched its 4G LTE network and became the first and only mobile operator in Cambodia to provide true 4G services. 4G LTE powered by Smart, the fastest mobile Internet in Cambodia, is now available in 25 key provincial capitals as well as other key provincial cities. Smart also provides 2G, 2.5G, 3G and 3.75G mobile services, supporting the very latest in multimedia and mobile Internet services as well as international roaming across more than 190 countries. Its extensive nationwide network coverage now covers more than 98% of the Cambodian population. In September 2016, Smart launched 4G+ aka LTE Advanced using Carrier Aggregation, fostering its data leadership position in Cambodia.

服务热线 :

023 969 088 / 023 47 99099 / 023 47 99088

营业时间 : 周一~周五(8:00 am to 5:00 pm)

邮箱 : jobs@camhr.com.kh

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