Call Centre Consultant

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Call Centre Consultant

Company	WING (Cambodia) Specialised Bank, Ltd.
type	Private Limited Company
Function	Banking & Finance
employees	>200
Location	Phnom Penh

Level	Middle	Term	Full Time
Year of Exp.		Function	Consultancy
Hiring	3	Industry	Banking & Finance
Salary	Negotiable	Qualification	Bachelor Degree
Sex	Male/Female	Language	English-- Good
Age	~	Location	Phnom Penh;
Publish Date	Jan-16-2019	Closing Date	Feb-15-2019

Job Description

	- Provide friendly and responsive customer service on the phone to both internal and external customers by using excellent customer service skills - Handling customer complaints or refer them to appropriate area for action - Accurately identifying a customer’s query and providing a quick resolution - Monitoring and actively managing variances from agreed performance targets, through identifying and understanding the causes and taking corrective action to minimize risk and maximize performance - Perform all admin tasks as requested efficiently and following processes

- Provide friendly and responsive customer service on the phone to both internal and external customers by using excellent customer service skills
- Handling customer complaints or refer them to appropriate area for action
- Accurately identifying a customer’s query and providing a quick resolution
- Monitoring and actively managing variances from agreed performance targets, through identifying and understanding the causes and taking corrective action to minimize risk and maximize performance
- Perform all admin tasks as requested efficiently and following processes

Job Requirements

	- Graduated Bachelor Degree on related field - Very Good on communication in English. Chinese is a plus. - Strong Customer Service skills, commitment and a desire to satisfy the customer - Good listening and problem solving skills - Dynamic, flexibility and strong commitment - High-level analytical skills with the ability to think laterally in an environment of change - Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm) - General PC literacy and keyboard skills

- Graduated Bachelor Degree on related field
- Very Good on communication in English. Chinese is a plus.
- Strong Customer Service skills, commitment and a desire to satisfy the customer
- Good listening and problem solving skills
- Dynamic, flexibility and strong commitment
- High-level analytical skills with the ability to think laterally in an environment of change
- Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm)
- General PC literacy and keyboard skills

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Contact Information

Contact Person	HR Department
Phone	023 999 989
Email	jobs@wingmoney.com
Online Apply	http://jobs@wingmoney.com
Website	http://www.wingmoney.com
Address	No. 721, Preah Monivong Blvd., Sangkat Beung Keng Kang 3, Khan Chamkar Mon, Phnom Penh, Cambodia

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