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CS Coordinator ($ 350 - $ 550)

Company

CDL-HR   

type

Private Limited Company

Function

Human Resources/Consultancy

employees

10-50

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

1

Function

Others

Hiring

1

Industry

Wholesale/Retail

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

25 ~

Location

Phnom Penh;

Publish Date

Jan-25-2019

Closing Date

Feb-24-2019

Job Description

  • Build Telesales capabilities within Customer Engagement Team in regards to the telesales infrastructure as well as the team training and development;
• Organize and monitor tasks related to Sales Order processing (Sales Order key-in SAP, Price List maintenance, Discounts and Promotion implementation…) to be performed in an accurate and timely manner;
• Organize and monitor Sales and Promotion of company products by phone, typically by using a pre-established sales script;
• Track weekly, monthly, and quarterly performance and sales metrics;
• Track weekly, monthly, and quarterly the service level to Customers of ZP;
• Develops and manages sales assignments, trains Customer Engagement Representatives, and tracks team progress towards meeting quotas;
• Recommends changes to current sales techniques or procedures based on individual and team performance;
• Ensure that all customers inquiries/complaints are properly handled and recorded when needed;
• Coordinate with any relevant departments for this purpose;
• Build Telesales Infrastructure & Team Capabilities;
• Customer Engagement Team performs all daily required tasks with accuracy and on due time;
• Sales Targets achievement;
• Customer satisfaction and good relationship.

Job Requirements

  -Proven work experience as Customer Service and/or Telesales Supervisor.
-Minimum 1 year experience leading Customer Service and/or Telesales Team
-Excellent selling, communication and negotiation skills.
-Good organizational skills driven towards processes optimization
-Self-reliant, honest and hard-working
-Highly motivated and target driven.
-Good computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking performance KPIs with Microsoft Office Suite, especially Excel.
-Experience/knowledge in pharmaceutical industry is a plus

Note: JA06017

Working time: 8:00 AM ~12:00 PM | 1:30 PM ~5:30 PM
Holiday: Sun / National holiday (Saturday half day)
Salary: $ 350 - $ 550

Other Benefits: 13th Month and incentives, annual leave and public holidays


HOW TO APPLY
If you are interested in this recruitment, Please click and submit your CV!


ADD: #298, Monivong Blvd., Tous Les Jours Monivong Building 1st floor, Phnom Penh
TEL: 023 964 864 / 010 234 450 / 098 224 783

Email: reception@cdl-consultant.com

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Contact Information

Contact Person

HR Officer

Phone

023 964 764

Email

reception@cdl-consultant.com

Website

http://www.cdl-consultant.com/en

Address

Tous Les Jours Monivong Building,1st Floor, #298, Preah Monivong Blvd. Sagnkat Boeung Raing,Khan Daun Penh, Phnom Penhh.

Company Profile



Creative Diamond Links Human Resources (CDL HR),is the best leading recruitment company, provides high quality recruitment and HR services to local and foreign companies in Cambodia.
At the same time, we provide career counseling to the Cambodian workforce and introduce the best qualified candidates to you, giving you the freedom to leverage saving time and effort while being able to employ the best people for your company.
Specialized services by our international team of HR Consultants are available to you in English, German, Khmer, Japanese, Chinese and Korean.



Service hot line :

023 969 088 / 023 47 99099 / 023 47 99088

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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