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Specialist, Customer Relation

Company

Manulife(Cambodia) PLC   

type

Public Limited Company

Function

Insurance

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

1

Function

Customer Service

Hiring

Industry

Insurance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Banteay Meanchey;

Publish Date

Feb-08-2019

Closing Date

Feb-18-2019

Job Description

  Key Responsibilities:
• Build and maintain business relationships with our clients to improve NPS, ensuring that they receive the customized service they need
• Further improve customer centricity with efficiency and effectiveness providing customer satisfaction with reliable and advance notices and persistency improvement
• To focus on portfolio enhancement, cross sell of multiple products, as well as focus on acquisition of privileged customers
• To service customer enquiries and deliver excellent service through communication and team work
• Provide service and manage Privileged customers and plan cases according to the policies and guidelines
• Maintain and strengthen existing client relationships
• Ensure that customers get their Manulife premium notices and other notices on time and has sufficient lead time to prepare for the payment
• Ensure that all customer enquiries/complaints are addressed and responded to in a timely fashion, and also ensure that any service failure is remedied immediately to avoid any threat to Manulife reputation while injecting appropriate business sense and be customer focus
• Manage the upcoming and existing privileged customer base
• Establish and maintain strong professional relationship/connections by gaining customers trust
• Educate self on existing procedures and guidelines
• Ensure strict compliance on documentation provided by the customers
• Provide help and advice to customers using your organization’s product or services
• Manage communicating courteously with customers by telephone, email, letter and face to face
• Investigate and provide solutions to customers’ problem, which may be complex or long standing problems that requires special handling
• Keep accurate records of discussion or correspondence with company’s procedures and in compliance with all relevant regulatory guidelines
• Create customer loyalty through the delivery of unrivalled customer service
• Perform other tasks as assigned by management from time to time

Job Requirements

  Qualification:
• A Bachelor’s degree
• A minimum of 1 to 3 years experiences in Customer Service
• Strong service delivery customer focus & result oriented
• Ability to meet the client’s requirements and being able to maximize relationships profitability
• PC literate in MS Office, including Word, Excel, PowerPoint
• Mature with strong personal drive
• Strong customer focus and follow-up skills
• Strong communication and interpersonal skills
• Good command of spoken and written English and local language
• Responsible and demonstrated ability to work under pressure
• Basic interaction with intermediate level internal and external contacts

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step.
For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com. Application should be submitted before 20 February 2019. Only shortlisted candidates will be contacted.

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Contact Information

Contact Person

Ms. Kimleng Moul

Phone

023 965 965

Email

kimleng_moul@manulife.com

Website

http://www.manulife.com.kh

Address

104 Russian Federation Blvd | Phnom Penh, Phnom Penh

Company Profile

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada
and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking
solutions for their most significant financial decisions. Our international network of employees, agents
and distribution partners offers financial protection and wealth management products and services to
millions of clients. We also provide asset management services to institutional customers. At the end of
June 2016, we had US$718 billion in assets under management and administration, and in the previous 12
months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our
group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the
United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.
We are committed to be an equal opportunity employer and welcome applications from all suitably
qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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