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Officer, Customer Service

公司名称

Manulife(Cambodia) PLC   

公司性质

公共有限责任公司

岗位

保险

员工数量

区域

金边市

职业等级

中级

工作类型

全职

工作年数

岗位

客户服务

招聘人数

行业

保险

薪水

面议

学历

本科

性别

男/女

语言

英语-- 良好   

年龄

~

工作地点

磅湛省; 暹粒省;

发布日期

Mar-14-2019

截止日期

Mar-23-2019

工作描述

  (01 Position Based in Siemreap)
(01 Position Based in Kampong Cham)
Key Responsibilities:
• Assists customer welcome calls as well as external calls when resources are needed (i.e. Client day RSVP calls, if any)
• Follow up on the outstanding balance in Manulife bank statements (all banks)
• Follow up on premium receipts (initial and renewal)
• Follow up and control the balance in suspense report (i.e. outstanding DNR)
• Handles and reconciles electronic premium payment including Wing, cash/cheque deposit through bank, bank transfer, and communicate with Wing/Banks when encounters issues.
• Sends SMS to customers on a daily basis (customer birthday and payment confirmation SMS)
• Maintains relevant records as well as reports
• Responds to inquiries within standard turnaround time
• Maintains communicating courteously with customers related stakeholders (Wing, Banks) by telephone, email, or letter.
• Backs-up Customer Service representative when needed to include but not limit to:
• Supports New Business application submissions and handles customer related inquiries.
• Investigates and provides solutions to customers' problems, which may be complex or long-standing problems that require special handling
• Follow up on customers' requests in a timely manner and ensure service standards are met
• Ensures that work processes are in accordance with company’s procedures and in compliance with all relevant regulatory guidelines
• Performs other duties as may be assigned by management

职位要求

  Qualification:
• Bachelor degree in Business related field is preferred
• Previous experiences in customer service and administrative work will be added advantage
• Computer literate in MS Word, Excel and PowerPoint
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Demonstrate initiative, commitment, and responsibility
• Attention to details and accuracy
• Be able to handle multi-tasks
• Be able to use office tools including copy, printing, and fax machine

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step.
For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com. Application should be submitted before 25th March 2019. Only shortlisted candidates will be contacted.

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联系信息

联系人

Ms. Kimleng Moul

联系电话

023 965 965

邮箱

kimleng_moul@manulife.com

网站

http://www.manulife.com.kh

地址

104 Russian Federation Blvd | Phnom Penh, Phnom Penh

公司简介

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada
and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking
solutions for their most significant financial decisions. Our international network of employees, agents
and distribution partners offers financial protection and wealth management products and services to
millions of clients. We also provide asset management services to institutional customers. At the end of
June 2016, we had US$718 billion in assets under management and administration, and in the previous 12
months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our
group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the
United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.
We are committed to be an equal opportunity employer and welcome applications from all suitably
qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

服务热线 :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

营业时间 : 周一~周五(8:00 am to 5:00 pm)

邮箱 : jobs@camhr.com.kh

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