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Contact Center Manager ($ 500-$ 1000)

Company

CDL-HR   

type

Private Limited Company

Function

Human Resources/Consultancy

employees

10-50

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

4

Function

Management

Hiring

1

Industry

Telecommunication

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Excellent   

Age

20 ~ 35

Location

Phnom Penh;

Publish Date

May-10-2019

Closing Date

Jun-09-2019

Job Description

  -Manage 8 contact center supervisors; leadership over day-to-day operations, report to Head of Customer Experience and Digital Touchpoints.
-Regularly reviewing and settings objectives and KPIs of the contact center as a whole and for each team in particular.
-Ensuring the contact center is achieving the desired KPI & service levels, and taking corrective action as needed.
-Identifying trends and main reason for complaints and communicating with other teams to improve the product performance to reduce such complaints.
-Review and make changes to headcount and shifts as necessary based on most efficient distribution of resources
-Strategise to improve the processes and efficiency of contact center
-Works with Analytics team to continuously improve the reporting of contact center; analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
-Taking on other tasks or projects to support the team and call center operations.

Job Requirements

  -Bachelor’s degree
-Customer-centric mindset
-Strong coaching and leadership skills, ability to motivate employees
-Excellent attention to detail and accuracy, quality-oriented
-Fluency in speaking and writing English and Khmer
-Excellent interpersonal and communication skills
-Able to establish work relationships and communicate effectively with staff, at all levels including senior management
-Proficiency in Ms Office (Word, Powerpoint, Visio, Excel) is required
-Proactive, passionate, self-confident, able to work effectively under pressure especially during peak hours and intense situations
-Minimum 4-5 years work experience in contact centre/ supervisory role
In the same region

Note: JA06466

Working time: 8:00AM ~ 6:00PM
Holiday: Sat / Sun / National holiday
Salary: $ 500-$ 1000

*Benefit: Insurance,Annual Bonus,Sales Incentive and other benefit more

HOW TO APPLY
If you are interested in this recruitment, Please click and submit your CV!


ADD: #298, Monivong Blvd., Tous Les Jours Monivong Building 1st floor, Phnom Penh
TEL: 023 964 864 / 010 234 450 / 098 224 783

Email: reception@cdl-consultant.com

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Contact Information

Contact Person

HR Officer

Phone

023 964 764

Email

reception@cdl-consultant.com

Website

http://www.cdl-consultant.com/en

Address

Tous Les Jours Monivong Building,1st Floor, #298, Preah Monivong Blvd. Sagnkat Boeung Raing,Khan Daun Penh, Phnom Penhh.

Company Profile



Creative Diamond Links Human Resources (CDL HR),is the best leading recruitment company, provides high quality recruitment and HR services to local and foreign companies in Cambodia.
At the same time, we provide career counseling to the Cambodian workforce and introduce the best qualified candidates to you, giving you the freedom to leverage saving time and effort while being able to employ the best people for your company.
Specialized services by our international team of HR Consultants are available to you in English, German, Khmer, Japanese, Chinese and Korean.



Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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