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Customer Service Executive

Company

HRINC (Cambodia) Co., Ltd   

type

Private Limited Company

Function

Recruiting Services

employees

100-200

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

1

Function

Customer Service

Hiring

1

Industry

Manufacturing

Salary

$500-$999

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Jun-05-2019

Closing Date

Jul-05-2019

Job Description

  • Handle order processing in accounts:
o Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
o Provide responsive order management support including order entry, or expediting and shipment information to customers
o Size of customer: simple/less complexity, ie. RBO sole nomination, factories with one location, local factories)
• Handle customer complaint:
o Resolve customer complaints professionally and tactfully.
o Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales…related to invoices, payment issues
• Coordinate with other department:
o Partner with Inside Sales to assist in achieving sales goals.
o Proactively communicate supply chain issues and provide alternatives.
o Coordinate with Logistics and Operations on capacity planning and scheduling.
o Back-up team-members when workload makes this necessary
• Following-up:
o Coordinate & follow up return, defected labels in handling process properly

Job Requirements

  • Bachelor’s degree.
• 1-2 years related experience. Lead experience preferred.
• Can Read, write, Speak in English
• Understanding of applicable computer systems, such as Microsoft Office and function specific software.
• Excellent customer service skills.
• Strong presentation experience and skills.

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Contact Information

Contact Person

THIV Sophoeun (Ms.)

Phone

+855 (23) 211-437

Email

thiv.sophoeun@hrinc.com.kh

Website

http://www.hrinc.com.kh

Address

Building #10, Oknha Pich Avenue (Street 242), Sankat Chaktumok, Khan Daun Penh, Phnom Penh

Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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