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Agency Operation Manager


Naki Group   


Private Limited Company


General Business Services



Phnom Penh




Full Time

Year of Exp.






General Business Services




Bachelor Degree




English-- Good    Chinese-Mandarin-- Good   




Phnom Penh;

Publish Date


Closing Date


Job Description

  - Supervises subordinates in drafting tour itineraries for inbounds and outbounds and reviews
on a regular basis to ensure the packages are appealing and attracting
- Be the first point of contact for the agencies corporate clients
- Manages the travel agencies service delivery to clients/partners
- Maintains a solid working relationship with all of the agencies corporate clients and business
- Attending and representing company’s products and solutions at trade exhibitions, events
and other tourism related trade fairs both locally and internationally.
- Set-up and Manage airline, hotel and other service provider contracts with key domestic and
international airline partners
- Plans sales and marketing strategy to determine potential markets locally and internationally
- Monitors and maintains awareness of the latest trends, destinations and tourist attractions and
recommend necessary actions
- Plans and prepares sales and marketing activities based on local/international holiday
- Promotes B2B and B2C initiatives
- Supervises air ticketing function within the travel agency to ensure high productivity
- Actively contribute to the set-up and contracting of domestic/international tour packages
- Supervise all travel quotations and package pricings for the clients and partners
- Manage, lead and motivates the staff within the agencies operations team
- Implement standard operating procedures and best practices to further improve the agencies
internal processes and work flow to better service the clients.
- Assist in the selection & recruitment of additional staff, recommend for promotion to support
business growth and maintain a high standard of service delivery to clients and partners
- Provides training to team members on tourism related software and application
- Promotes excellent customer service and resolve customer complaints in timely and
professional manner
- Oversees sales activities, P&L of the agency
- Perform other duties as assigned by Management

Job Requirements

  - Bachelor or Master Degree in Hospitality, Travel Technology, e-commerce, InformationTechnology or relevant Diploma are preferred.
- At least 2 years’ experience in Travel agency, Travel Technology and Hospitality sales is
preferred. Travel agency sales experience is preferred.
- Experience in working within a travel agency operation and a deep understanding of hotel,
flight, car bookings and creating packages
-  Fluent in both written and spoken of Khmer and English Language, Chinese speaking is an
- Dynamic, outgoing, with excellent communication and interpersonal skills.
- Self-motivated, resourceful, highly independent, innovative, creative, and results-oriented

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Contact Information

Contact Person

Human Resource


061 452 442/ 69 333 613




# Lot 1, St. New National Assembly Behind Russian Embassy, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia.

Company Profile

Rooted from Cambodia, the Pearl of Asia, Naki Group has grown from a local real estate and property management firm into an investment firm focused on developing the Indo-China belt.
With representation in Singapore and Seattle, the Group invests into our 3 key pillars of property development, realty services and hospitality management.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email :

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