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Customer Service

Company

Indo Trans Logistics Corporation   

type

Private Limited Company

Function

Logistics/Freight/Shipping/Delivery/Warehouse

employees

>200

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

1

Function

Customer Service

Hiring

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Sep-20-2019

Closing Date

Sep-29-2019

Job Description

  -Cut file and send pre-alert to clearance team at Cargo Terminal
- Update arrival flights on the system
- Cut and sort manifest for GSA to delivery
- Update hold shipment and make paperwork
- Do sale report for (Freight Collect) shipment
- Welcoming walk-In customer/ answer inquiry
- Checking new import shipment on warehouse
- Contact provincial’s customer, transfer shipment from PNH to
province by AEW
- Follow up pending shipment (Incomplete address / information/held by custom shipment)
- Raise Exceptional Resolutions Notification, follow up.
- Keep on eyes with E-mail
- Update Prof of Delivery
- Update code for next day delivery shipment, late delivery shipment
- Backup for export shipment (Contact directly to company/factory that have shipment want to ship out)
- Provide HAWB to consignee to proceed export out in next shipment
- Trace and Track (follow up incoming and out coming flight)
- Do weekly report and express lifting inbound send to clearance team

Benefits:
1.13th Salary
2.Accident Insurance
3.Health Insurance
4.18 Annual leave per year
5. Seniority payment
6.Year-end Bonus
7.End contract payment
8.Annual trip
9.Annual party
10.Public Holiday accordance with Cambodian Labor Law

Job Requirements

  - University degree, major in the relevant fields.
- Good written and spoken English, Chinese is a plus
- Good at Internet, MS Office (Excel, Word, Power Point)
- Good skill of Interpersonal communication and Customer Service
- Ability to work under pressure and have good team work and regular job rotation spirit
- Good with figures, responsible, careful, detail-oriented, dynamic and hard-working
- Own transportation
- Min 1- 2 years’ experience in related field is
preferable
- Working for Logistics Company is preferred.

INTERNAL & EXTERNAL RELATIONSHIPS
 Report directly to Customer Service Supervisor
 Report Indirectly to and Head office.
 Interaction to all BUs and all departments.
 Cooperate to Suppliers, Carrier, agent and customers.

SPECIAL REQUIREMENTS – WORKING CONDITIONS & OTHERS
 Willing to work overtime (out of office hours, weekend, break days) to finish tasks assigned
 Go to business trip as required
 Joining some other Projects as required

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Contact Information

Contact Person

HR Department

Phone

081686096

Email

zara.namheak@itlvn.com

Website

http://www.itlvn.com/

Address

Camkocity R1, Camko Street Kongkeo Phos Village 2 Commune, Phnom Penh

Company Profile

ITL is positioned to be the premier regional solutions provider for Integrated Logistics, Aviation Services, Warehousing, Freight Management and Distribution. By playing an essential role in our clients’ businesses and delivering best-in-class value added services throughout the supply chain, we strive for complete customer satisfaction at all times. ITL is committed to delivering the highest quality service coupled with the highest level of integrity in everything we do.

In addition, ITL is transforming to cater for the future including developing expertise in e-Commerce and shared economies.

ITL endeavors to stay ahead through enabling creative solutions and the development of new services and products to provide customers with unparalleled and innovative yet cost effective solutions.

Our success is attributed to our employees and measured by the enrichment of the quality of life of our people. We also continue to aim to fulfill our social and civic responsibilities to the communities we serve.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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