Senior Officer, Customer Relations

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Senior Officer, Customer Relations

Company	Amret
type	Private Limited Company
Function	Banking & Finance
employees	>1500
Location	Phnom Penh

Level	Entry Level	Term	Full Time
Year of Exp.	2	Function	Bank/Insurance
Hiring	1	Industry	Banking & Finance
Salary	Negotiable	Qualification	Bachelor Degree
Sex	Unlimited	Language
Age	~	Location	Provinces; Phnom Penh;
Publish Date	Oct-17-2019	Closing Date	Nov-16-2019

Job Description

	_ Promote Amret products and brand name among targeted communities and potential clients for IC, SME loans and savings products in assigned operating area with a view to delivering clear, transparent and accurate information to each client _ Provide clients in target areas with financial planning and consultation on IC, SME loans and savings products to ensure quality payments and savings plans _ Understand and apply credit policies and processes including analysis of client business risk and environmental and social risk to achieve quantity and quality objectives _ Check loan repayment schedule daily to ensure reimbursements are on time and problems promptly solved _ Follow up disbursements to make sure that the status of clients is updated and any problems promptly solved _ Provide services to clients based on good communication and ethical behavior _ Build and maintain good relationships with clients, local authorities and related networks _ Provide on-the-job training, coaching and support on loan implementation procedures and effective client relationships to ensure that newly assigned Credit Officers have a good understanding of loan policies and processes _ File documents and cash clearance records to ensure that daily transactions comply with credit, treasury and internal control policies and procedures.

_ Promote Amret products and brand name among targeted communities and potential clients for IC, SME loans and savings products in assigned operating area with a view to delivering clear, transparent and accurate information to each client

_ Provide clients in target areas with financial planning and consultation on IC, SME loans and savings products to ensure quality payments and savings plans

_ Understand and apply credit policies and processes including analysis of client business risk and environmental and social risk to achieve quantity and quality objectives

_ Check loan repayment schedule daily to ensure reimbursements are on time and problems promptly solved

_ Follow up disbursements to make sure that the status of clients is updated and any problems promptly solved

_ Provide services to clients based on good communication and ethical behavior

_ Build and maintain good relationships with clients, local authorities and related networks

_ Provide on-the-job training, coaching and support on loan implementation procedures and effective client relationships to ensure that newly assigned Credit Officers have a good understanding of loan policies and processes

_ File documents and cash clearance records to ensure that daily transactions comply with credit, treasury and internal control policies and procedures.

Job Requirements

	_ Degree in banking, finance, marketing or related field _ Experience in banking or MFI industry at least 1 years in sales _ and 1 year as credit officer _ Good verbal and written communication in both Khmer and English _ Good computer literacy _ High commitment and able to work under pressure.

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Contact Information

Contact Person	Recruitment and Job Management
Phone	012 992 132 / 070 700 123
Email	jobs@amret.com.kh
Website	https://www.amret.com.kh/
Address	#80, Street 315, Sangkat Boeung Kak2, Khan Toul Kok, Phnom Penh, Cambodia.

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Company Profile

Amret (https://www.amret.com.kh) is a leading microfinance institution established in 1991 that contributes to the economic and social development of Cambodia by providing a wide range of financial services to meet the needs of the large targeted customers. Amret has strong commitment and long-term business strategies to be a leading financial institution in the market by deploying ambitious digital strategies.

Amret belongs to the Advans international group (www.advansgroup.com) a major shareholder and international shareholder (FMO and IFC). The Advans group serves over 750,000 clients, and has expanded its operations in nine countries such as Cambodia, Cameroon, Ivory Coast, Democratic Republic of Congo, Ghana, Myanmar, Nigeria, Pakistan, and Tunisia.

Amret has more than 150 branches, located in 25 cities and provinces in Cambodia, and successfully serves 450,000 customers with around 4,000 highly dedicated employees.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh