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Operation Manager


HRINC (Cambodia) Co., Ltd   


Private Limited Company


Recruiting Services




Phnom Penh



Full Time

Year of Exp.











Bachelor Degree







Phnom Penh;

Publish Date


Closing Date


Job Description

  • Lead/inspire/motivate and develop the management team by effectively establishing priorities, goals and resourcing plans that lead to a unified culture and aligned business units.
• Effectively leverage OKRs (Objectives and Key Results) or MBOs (Management By Objectives) to drive clarity and alignment through the organization.
• Develop the company’s ability to incubate and accelerate new product/category initiatives.
• Develop a standard of high performing, well-coordinated teams across all business units capable of supporting accelerated growth and rapid adoption of new technologies, services and partners.
• Own, refine and monitor performance measures that support the strategy and operating plans.
• Build a scalable, operationally excellent technology/service delivery organization.
• Help to prepare the company with a clear user success goal.
• Prepare and implement strategic and operational plans and actions to ensure that facilities and systems, procedures, staffing, support services and capacity are available when needed and at required levels.
• Lead all planning and management meetings with a view towards coordinated effort priorities.
• Become a leader in the shaping of overall corporate strategy.
• Create a culture of metrics driven accountability balanced effectively with client centricity.
• Enhance the organization’s ability to innovate in designing product offerings, positioning and operating models.
• Work closely with the CEO and executive team in evaluating business performance regularly.
• Oversee change initiatives with comprehensive planning and smooth execution.
• Improve user loyalty and user experience by developing meaningful relationships with users and vendors.
• Must be detail-oriented and committed to analysis and summary of data for the purposes of decision-making and strategies for growth.
• A sense of humor and the ability to handle complicated situations with a cool head is imperative.
• Ability to lead and direct staff with a diversity of skills, strengths, and perspectives.
• Not afraid to roll up your sleeves and dig in to help solve problems and to relieve bandwidth constraints when needed.

Job Requirements

  • Verifiable experience managing a team of 10 or more.
• Expertise in e-commerce or digital service's best practices.
• Proven ability to think strategically, hear constructive feedback, and operate in an environment of collaboration and consensus.
• Bachelor’s Degree in Business or related field or relevant experience preferred.
• 5 years of experience managing business operations with experience in leadership, supervision, and/or management of teams.
• Proven experience in handling customer complains.
• Proven experience in handling and managing operational challenges.
• Expertise in analyzing and accurately interpreting data and able to communicate key takeaways, creating action plans, and providing comparison charts to drive key findings.
• Excellent organizational skills in both physical and digital desk keeping.
• Highly productive and consciously improving weak points.
• Not afraid to ask questions and understands that the whole tenure is a learning process.
• Excellent communications skills and able to clearly relay information to colleagues in both speaking and writing.
• Fluent in English and Khmer in both speaking and writing.
• In for the long haul.

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Contact Information

Contact Person

HONG Sokheng (Ms)


+855 (23) 211437




Building #10, Oknha Pich Avenue (Street 242), Sankat Chaktumok, Khan Daun Penh, Phnom Penh

Company Profile

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region. We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email :

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