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Collection Officer


Phillip Bank Plc, Cambodia   


Private Limited Company


Banking & Finance



Phnom Penh



Full Time

Year of Exp.






Banking & Finance




Bachelor Degree




English-- Good   




Phnom Penh;

Publish Date


Closing Date


Job Description

  -Regular monthly check-ins on overdue accounts – keep updated on all overdue accounts
-Make Calls to Clients with overdue accounts – work closely with PLB branches; attempt to locate & contact clients, primarily over the phone, in order to talk with them about their debts, which includes calling customers at home, at work & on their mobile phones.
-Negotiate Payment Schedules - negotiate payment plans & payment schedules that suit current financial situation while still satisfying the debt.
-Advise Customers - on various payment options. If no payment agreement can be reached, customers are informed of further actions that may be taken to collect overdue debts.
-Maintain Customer Files - keep customer files updated, recording times & dates that contact has been made, noting information that customers have received about their debt.
-Prepare Statements - which will be given to credit departments & other institutions when customers fail to meet their payment agreements or when no payment agreement can be made.
-Write Letters - to customers to inform them of their debts. -When customers fail to meet their payment obligations & fail to make payment agreements, Collection Officers will write letters to credit agencies, insurance companies, lawyers & customers’ employers to collect debt without the customer’s aid.
-Answer Phones - answer incoming calls from customers & other individuals.
-Follow up with PLB panel of lawyers – to carry out necessary -legal actions to recover debts & loans
-Perform any & all related duties that may be required from time to time.

People skills – good use of persuasive techniques to collect overdue debts from customers:
Communication skills – good command of both written & verbal English & Khmer language; required to draft letters & speak clearly to clients about their payment options, employing persuasion & other tactics in order to collect debts on overdue accounts
Attention to detail– must be detail-oriented professionals who take accurate & informative notes for client records & follow proper PLB process & procedures for debt collection
Data entry– because of the need to enter information into digital systems, some data entry ability is essential
Computer skills– requires good hands on working knowledge of computer skills
Mathematics – basic math skills are required to work on financial figures & numbers
Team player – personal qualities that enhances a team environment of working together for success.
Familiarity with PLB products & services.

Job Requirements

  - 2 – 3 years of relevant working experience in loan collections
- BSc Degree in Finance, Accounting, Economics, Business or related field.

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Contact Information

Contact Person

HR Department





#27DEF, Preah Monivong Blvd, Sangkat Srah Chork, Khan Daun Penh, Phnom Penh, Cambodia.

Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email :

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