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Call Center Assistant

Company

WB Finance Co., Ltd   

type

Private Limited Company

Function

Banking & Finance

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

1

Function

Bank/Insurance

Hiring

1

Industry

Banking & Finance

Salary

Negotiable

Qualification

Fresh graduate with background

Sex

Unlimited

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

May-08-2019

Closing Date

May-23-2019

Job Description

  The purpose of this position is to provide effective customer services and also to ensure a friendly, convenient, trustful and responsive service to the clients.

- Handle customer assistance and complaint via electronic channel such as e-mail and calling and Email;
- Provide friendliness and responsive customer service on the phone and e-mail to customer by using excellent customer
service skills;
- Answer customer inquiries on the phone and e-mail related to product and service of WB Finance;
- Handle customer complaints and provide appropriate resolution or refer to particular staff for action taking action;
- Record the information and feedback from customer to call center system;
- Follow up all customer complaints with concern departments/ branches;
- Act as a marketing agent to promote WB Finance’s product/service via call center;
- Produce call center report (daily, weekly, monthly) for supervisor in charge;
- Ensuring call center service excellence to customer in all perspective;
- Ensuring customer complaints via phone and e-mail are resolved in a professional manner;
- Perform other tasks that may be required by Supervisor.

Job Requirements

  - Cambodia Nationality who can understand and agree on WB Finance’s vision, mission, purposes, objectives, values, and culture;
- Fresh graduate with background in finance and Banking , Marketing, International Relations, Management or
related fields;
- 1 Year experience in Customer Service or Call Center;
- Computer literacy in MS Word, MS Excel, MS PowerPoint;
- Demonstrate high level of ethical commitment and trustworthiness and consider long term;
- Have good interpersonal and communication skills for both Khmer and English;
- Diplomatic punctual patient , enthusiastic and strong commitment ;
- Ability to work effectively in a team environment and rotate working schedule.

** BENEFIT PACKAGES:
We offer competitive remuneration package and opportunity for career and personal development

** HOW TO APPLY:
- Apply: job@wbfinance.com.kh
- Phone: 089 333 767
- CLOSING DATE: 22 May 2019

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Contact Information

Contact Person

HR & Admin

Phone

089 333 767

Email

job@wbfinance.com.kh

Website

https://www.wbfinance.com.kh/

Address

Building # 398, Preah Monivong Blvd., Sangkat Boeung Keng Kang I, Khan Chamkarmon, Phnom Penh, Cambodia.

Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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