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Customer Satisfaction Officer, Head Office (5 positions)

Company

Phnom Penh Commercial Bank (PPCBank)   

type

Private Limited Company

Function

Banking & Finance

employees

>200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

1

Function

Bank/Insurance

Hiring

5

Industry

Banking & Finance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Unlimited

Language

English-- Good    Chinese-Mandarin-- Good    Korean-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Jan-11-2020

Closing Date

Feb-09-2020

Job Description

  - Prepare quarterly performance of Customer Satisfaction score
- Analyze and monitor branches Customer Satisfaction star
- Prepare the training material for orientation and advance training
- Control and follow up customers’feedback;
- Collect customers’feedback for improvement
- Identify and implement new process plan to improve customer support service
- Provide appropriate solutions and alternatives within the time limit and file documents
- Perform branches survey, visiting, training (Phnom Penh and provincial branches)
- Work with Marketing Department for Customer Satisfaction Project

Job Requirements

  - University Degree in Finance and Banking or equivalent professional qualifications
- At least 1 year work experience in related field with finance institutes (Priority)
- Creative, dynamic, flexible, self-direct and self-motivated team player
- Excellent communication, customer experiences, and interpersonal skills
- Good command of English and other foreign languages (Chinese or Korean) is a plus;
- Computer literacy

** Note: Interested candidates please send your CV (Not bigger than 1mb) with recent photo and named file as Mr.
XXX’s CV to the following address. Only short-listed candidates will be contacted for interview.

** Expired Date: 31st December, 2019

** Contact:
- Phnom Penh Commercial Bank HR Department
- Phone : 023 999 508
- Fax : 023 999 540
- E-mail : hr@ppcb.com.kh
- Address: N o 217, Norodom Blvd (St. 41), Sangkat Tonle Basac, Khan Chamkarmorn, Phnom Penh, Kingdom of Cambodia.

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Contact Information

Contact Person

HR Department

Phone

023 999 508

Email

hr@ppcb.com.kh

Website

http://www.ppcb.com.kh/

Address

No 217, Norodom Blvd (St. 41), Sangkat Tonle Basak, Khan Chamkarmorn, Phnom Penh, Kingdom of Cambodia.

Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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