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Call Center Officer, Head Office (3 Positions)

Company

Phnom Penh Commercial Bank (PPCBank)   

type

Private Limited Company

Function

Banking & Finance

employees

>200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Bank/Insurance

Hiring

3

Industry

Banking & Finance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Unlimited

Language

English-- Good    Chinese-Mandarin-- Good    Korean-- Fair   

Age

~

Location

Phnom Penh;

Publish Date

Jan-11-2020

Closing Date

Feb-09-2020

Job Description

  - Check and process card amendment request form (Credit Limit Adjustment, Block Card and Release Card, etc.)
- Process customers’ request to Activate / Suspend / Revoke /Close Card
- Monitor card activities and authorization (ATM & VISA card)
- Follow up reject transaction, suspicious and high risk relevant transaction (MOTO/ Ecommerce/Recurring Payment)
- Prepare daily card authorization reports
- Support Cardholder troubleshooting
- Provide excellence customer service;
- Prompt response to customers’ enquiries related to bank’s products and services over the phone;
- Solve customer complaint and problem or refer them to appropriate department

Job Requirements

  - University degree in Finance and Banking or equivalent professional qualifications;
- Proficient in relevant computer applications;
- Knowledge of customer services principles and practices;
- Knowledge of call center telephony and technology;
- Some experience in a call center or customer service environment;
- Good data entry and typing skills;
- Knowledge of administration and clerical process;
- Good command of English and other foreign languages(Chinese or Korean) is a plus;

** Note: Interested candidates please send your CV (Not bigger than 1mb) with recent photo and named file as Mr.
XXX’s CV to the following address. Only short-listed candidates will be contacted for interview.

** Expired Date: 31st December, 2019

** Contact:
- Phnom Penh Commercial Bank HR Department
- Phone : 023 999 508
- Fax : 023 999 540
- E-mail : hr@ppcb.com.kh
- Address: N o 217, Norodom Blvd (St. 41), Sangkat Tonle Basac, Khan Chamkarmorn, Phnom Penh, Kingdom of Cambodia.

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Contact Information

Contact Person

HR Department

Phone

023 999 508

Email

hr@ppcb.com.kh

Website

http://www.ppcb.com.kh/

Address

No 217, Norodom Blvd (St. 41), Sangkat Tonle Basak, Khan Chamkarmorn, Phnom Penh, Kingdom of Cambodia.

Company Profile

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email : jobs@camhr.com.kh

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