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Senior Manager, Customer Analytics and Operations Performance


Manulife(Cambodia) PLC   


Public Limited Company





Phnom Penh




Full Time

Year of Exp.










Bachelor Degree




English-- Good   




Phnom Penh;

Publish Date


Closing Date


Job Description

  Key Responsibilities:
• Develop/monitor/reporting Operations performance measured against standard or prescribed indicators of effectiveness, efficiency such as, cycle time, productivity, waste reduction, and regulatory compliance.
• Building strong, working relationships with senior leaders in organizations to ensure organizational alignment and coordination to enable value stream execution
• Continuously manage process quality and data quality with compliance to internal standards and policies
• Building strong, working relationships with People Managers and Budget Planners to align business performance management methods directly to people commitments as well financial allocation classifications
• Contributing to future state Operational architectures by providing documented business strategies mapped to process models and strategic initiatives
• Develop hypothesis driven customer growth strategies through the use of data, analytics, industry findings, and cross functional partnership
• Leverage data and analytics to identify and develop innovative and out-of-the-box personalization strategies to test across customer cohorts, this may include new types of offers, multi-channel contact pulse, messaging, external partnerships, etc
• Size and scope customer growth opportunities, analysis to support business case and partnering with segment/program owners to design test pilot
• Work with cross functional teams to launch these strategies and close loop performance management, this may include test design, measurement methodology and adhoc campaign performance analysis
• Conduct hypothesis-driven analysis within customer cohorts that surface growth opportunities for merchandising partners
• Produces the results for presenting to a variety of stakeholders
• Works directly with external vendor/partner resources, for development of business and/or customer insights to personalization plans
• Perform other tasks as assigned by management from time to time

Job Requirements

• BA/BS. MS/MBA preferred.
• Educational background in a quantitative field (e.g., math, statistics, economics, operations research) coupled with strong business acumen
• 3+ years experience in customer analysis and insight development, customer behavioral analytics, database marketing or related field
• Demonstrated track record of growth and progressive responsibility over time
• 3 yrs+ Strategy & Analytics experience in retail, consumer packaged goods, OR related consulting environment.
• 3+ yrs using SQL and 3+yrs in utilizing advanced Excel techniques
• Experience with wide variety of Advanced Analytics techniques; statistical analysis skills strongly preferred
• Demonstrated track record of growth and progressive responsibility over time
• Strong result/findings synthesis and communications skills (both verbal and written)
• Be a self-starter, motivated by a passion for developing the best possible solutions to complex problems
• Strong problem structuring and solving skills – including data structuring, quantitative reasoning, and implications development.
• Demonstrated capability to deliver work and provide positive leadership in fast-paced, multi-project team-oriented environment.
• Flexible and can tolerate ambiguity and still operate effectively

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: and follow each of its step.
For more details please contact Ms. Kimleng Moul via Or Ms. Choury Chim via Application should be submitted before 05th February 2020. Only shortlisted candidates will be contacted.

Click here for detail :

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Contact Information

Contact Person

Ms. Kimleng Moul


023 965 965




104 Russian Federation Blvd | Phnom Penh, Phnom Penh

Company Profile

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada
and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking
solutions for their most significant financial decisions. Our international network of employees, agents
and distribution partners offers financial protection and wealth management products and services to
millions of clients. We also provide asset management services to institutional customers. At the end of
June 2016, we had US$718 billion in assets under management and administration, and in the previous 12
months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our
group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the
United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.
We are committed to be an equal opportunity employer and welcome applications from all suitably
qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:00 pm)

Email :

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