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Customer Service Officer for Logistics Warehouse

Company

Kerry Worldbridge Logistics Ltd.   

type

Private Limited Company

Function

Logistics/Freight/Shipping/Delivery/Warehouse

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

2

Function

Logistics/Shipping/Deliver/Warehouse

Hiring

5

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Sep-15-2020

Closing Date

Oct-14-2020

Job Description

  Job Summary:
Interact with internal/external customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
 Deal directly with customers either by telephone, electronically or face to face
 Respond promptly to customer inquiries
 Handle and resolve customer complaints
 Obtain and evaluate all relevant information to handle product and service inquiries
 Provide pricing and delivery information
 Perform customer verifications
 Set up new customer accounts
 Process orders, forms, applications and requests
 Organize workflow to meet customer timeframes
 Direct requests and unresolved issues to the designated resource
 Manage customers' accounts
 Keep records of customer interactions and transactions
 Record details of inquiries, comments and complaints
 Record details of actions taken
 Prepare and distribute customer activity reports
 Maintain customer databases
 Manage administration
 Communicate and coordinate with internal departments
 Follow up on customer interactions
 Provide feedback on the efficiency of the customer service process

Job Requirements

   Female aged 20 – 30
 Bachelor degree; sales & marketing, business administration or related field.
 1 or 2 year experience of customer service principles and practices (Logistics Ind. is a plus)
 Knowledge of relevant computer applications and ability to type
 Knowledge of administrative procedures, operation SOP, and rules
 Numeric, oral and written language applications; English, Chinese
 Product/services knowledge of Logistics, import &export, distribution, and warehouse
 Interpersonal skills, adaptability, initiative, and stress tolerance
 Communication skills – verbal, written, Listening skills
 Problem analysis and problem-solving
 Attention to detail and accuracy
 Data collection and ordering

Application Information
Interested candidates should send their Cover Letter, CVs with recent photos to the email below with subject title as the position applied for or send to Kerry Worldbridge Logistics Limited by using the contact details below

Only short-listed candidates will be contacted. We provide benefits for the selected candidates.
- Contact Address: Kerry Worldbridge Logistics
- National Road #2, Sangkat Pre Kompeus, Khan Dangkor, Phnom Penh, Cambodia
- Tel: 023 901 245 / HP: 089 83 84 09 / 069 82 40 46
- Email:
To: tevy.ev@kerryworldbridge.com
CC: Sopheak.Heang@kerryworldbridge.com
Website: www.kerrylogistics.com

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Contact Information

Contact Person

HR Department

Phone

023 901 245 / HP: 089 83 84 09 / 069 82 40 46

Email

tevy.ev@kerryworldbridge.com

Website

https://www.kerrylogistics.com/

Address

National Road #2, Sangkat Prek Kampeus, Khan Dangkor, Phnom Penh, Cambodia.

Company Profile

ASIA's premier logistics Provider

With head office in Hong Kong, we employ a far-researching global network that stretches across six continents, and includes the largest distribution network and hub operations in Greater China and the ASEAN region.

Our core business encompasses integrated logistics, international freight forwarding and supply chain solutions. Our solution-based mindset and can do attitude can be found in each and everyone of our professional employees and partner across the globe.

In Asia, Kerry Logistics Network has built an ASEAN-wide cross-border road transportation network by linking Thailand, Singapore, Vietnam, Cambodia and Laos directly to Kunming and Shenzhen in Western and Southern China, providing customers with effective long-haul trucking as well as sea-land and air-land services. With world-class assets, industry experts and award winning IT systems and process, we deliver your products faster and more cost-effective than anyone else.

Kerry Worldbridge Logistics is a member of Kerry Logistics Network based in Cambodia and we consistently deliver the best logistics solution to make its customers successful.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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