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Staff of Customer Care Center (Call Center-Night Shift)

Company

Foreign Trade Bank of Cambodia (FTB)   

type

Private Limited Company

Function

Banking & Finance

employees

>200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

1

Function

Customer Service

Hiring

1

Industry

Banking & Finance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

0 ~ 0

Location

Phnom Penh;

Publish Date

Apr-18-2021

Closing Date

May-18-2021

Job Description

  Answer calls professionally and responds to customer’s inquiries as quickly as possible
Handle and resolve customer complaints
Provide customers with products and services information Identify and escalate priority issues
Produce call reports and report issue/problem to the supervisor in a timely manner
Provide outstanding and consistent services to provide solution to customers
Create and maintain an environment which is easy and friendly experience for the customer through highly professional service level
Research required information using available resources Perform other duties as assigned by the supervisor

Job Requirements

  Bachelor Degree in Banking or related field
Experiences in Call Centre operations
Knowledge of customer service principles and practices
Knowledge of call center telephony (Avaya System) and technology
Being able to deal with all types of people
Demonstrate superb customer service skills
Excellent interpersonal and verbal communication skills
Computer literacy and English language proficiency
Females are preffered

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Contact Information

Contact Person

HR Department

Phone

023862111

Email

hr@ftbbank.com

Website

http://www.ftbbank.com

Address

Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara, Phnom Penh

Company Profile

FTB is Cambodia's first and foremost bank. It is a private commercial bank and has been providing customers with safe and reliable banking services for 40 years.

The Bank was created following Sub-decree No. 1213 dated 10 October 1979 under the former regime of the State of Cambodia. In 2000, the Bank was separated from the direct management of the National Bank of Cambodia ("the Central Bank") in order to transform its permanent identity into a state-owned commercial bank in Cambodia with the features of a Public Economic Enterprise and with the intention of conducting autonomous business operations.

In January 2001, the Bank obtained its banking license from the Central Bank to operate as a commercial bank in the Kingdom of Cambodia for a period of three years starting from 4 January 2001. This was the first license granted to enable the Bank to operate as a separate legal entity independent from the Central Bank's direct management. On 8 January 2004, the Bank obtained its 2nd banking license from the Central Bank for a period of three years starting from that date. The Bank now holds a commercial banking license, which was renewed for an indefinite period, on 21 December 2006

On 31 December 2002, the Ministry of Economy and Finance ("MEF") announced, through a Statement of Intent, the privatisation of the Bank as part of the reform of the financial sector of the Royal Government of Cambodia. On 28 October 2005 the shareholders of the Bank, represented by the Privatisation Committee, entered into a sales agreement with Canadia Bank and ING Holding Company. The Central Bank sold its 20% shareholding in the Bank and MEF reduced its 80% shareholding to 10%. In 2009, in accordance with the recommendation of the Central Bank, Canadia Bank reduced its shares from 48% to 15.22% and 2 new private shareholders having respectively a share of 15.39%, entered the capital of FTB. The Bank's Memorandum and Articles of

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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