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Customer Service Agent (12 months)

Company

Maersk Line Cambodia   

type

Private Limited Company

Function

Logistics/Freight/Shipping/Delivery/Warehouse

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

1

Function

Customer Service

Hiring

4

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Unlimited

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Apr-20-2021

Closing Date

May-20-2021

Job Description

  • To focus on the key Multi-Carriers Customer Facing Agent Drivers:
- Timely Delivery of Documents;
- Pro-Active communication;
- Exception Management;
- Support claim department on necessary documents;
• Fully understand all contracts and charge structures including surcharges, additional charges and accessorial charges to ensure Maersk a) delivers on its promises and b) takes every opportunity to upsell and receive value for all services provided.
• Support implementation lead on the implementation of new clients or innovative programs.
• Ensure & monitor that bookings with vendors/shippers are executed on time.
• Ensure that send quotations/ feedback timely to the customers.
• Monitor responsiveness on query resolution with shippers/ Reginal Program Manager (RPM) Team/ Customers.
• Responsible for cross sell/up sell, customer retention.
• Follow up on the Outstanding bookings & query resolution.
• Monitor, record and report the performance with recommendations on:
- Service delivery wins
- Service failures
• Work with the RPM Team/ Sales team to establish and strengthen customer relationships.
• Monitor on volume growth, CFS ratio, customers gross profit.
• Help group members to pro-actively foresee the potential operational problem & voice out challenges with suggested solutions with pro-actively communication to all stakeholders.
• Meet /conference call with the KCM/GDP/RPM/ Sale team members / customers to review performance/ KPI for the list of Multi-Carriers Customer Facing by monthly basis.

Job Requirements

  • Bachelor’s degree level education in Business or other relevant majors.
• Preferably with a minimum of 1-year work experience in relevant industry or customer service role.
• An excellent command of spoken and written English.
• Customer-facing and interaction skills with high-level of customer orientation.
• Ability to work and thrive in a flexible matrix organization with focus on networking & active collaboration.
• Proactive and exhibits excellent problem-solving capabilities.
• Well-organized when working under pressure.
• Ambition and drive to excel together with others.
• An international mind-set and inclusive behavior.

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Contact Information

Contact Person

Mr. Chanra

Phone

+855 2396 5671 / +855 96 673 6482

Email

von.chanra@maersk.com

Website

Address

VTrust Tower- 7th floor, No. Plot A, Street 169, Phum 12, Sangkat Vealvong, Khan 7 Makara Cambodia

Company Profile

The A.P. Moller – Maersk Group was founded in 1904 in Denmark. Since then, the Group has grown into the largest shipping & logistics provider in the world. It has more than 300 offices and representations in over 100 countries worldwide employing more than 60,000 people. The activities, apart from shipping and logistics, include industry, retail, shipbuilding as well as oil & gas exploration.

Maersk Cambodia, its affiliated company, has been supporting the Cambodian trade since 1992, being one of the first international container shipping companies to serve the Cambodian market. It remains one of the largest container shipping lines operating in Cambodia today.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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