Hot Jobs

  • Accounting Executive - Meridian International Holding (Cambodia) Ltd.
  • បុគ្គលិកប្រុសផ្នែក លក់ និងគិតលុយ បន្ទាន់ ប្រាក់ខែ $250 ឡើង - IN Electronic
  • ទីប្រឹក្សាជាតិរៀបចំគោលការណ៍ណែនាំស្តីពីនីតិវិធីនៃការចរចាថវិការបស់រដ្ឋបាល ថ្នាក់ក្រោមជាតិ - Ministry of Economy and Finance (Steering Committee of the Public Financial Management Reform)
  • IT Manager (1Post based in Phnom Penh) - CMK PLC
  • Collector Officer - Sinh Hak Houts Trading Co., Ltd
  • Project Sales Consultant ($400 - $700) - Sinh Hak Houts Trading Co., Ltd
  • Senior Graphic Designer - TUBE CAFE CO., LTD.
  • Digital Marketing Officer - TUBE CAFE CO., LTD.
  • Content Development Executive - KCR Group of Company
  • Assistant Marketing Manager - TUBE CAFE CO., LTD.
  • Japanese Speaking Staff (1 Post) - Minebea (Cambodia) Co.,Ltd.
  • Compliance Staff ( 1 Post ) - Minebea (Cambodia) Co.,Ltd.
  • Clerk ( ជំនួយការ ការិយាល័យ) (1 Posts) - Minebea (Cambodia) Co.,Ltd.
  • Technician (23 Posts) - Minebea (Cambodia) Co.,Ltd.
  • Purchase & Store Staff ( 04 Posts ) - Minebea (Cambodia) Co.,Ltd.
  • Sale Executive (Working at Diamond Island ) (01 pax) - Minebea (Cambodia) Co.,Ltd.
  • IT Programmer Staff (03 Post) - Minebea (Cambodia) Co.,Ltd.
  • Chinese Speaking ( 02 Posts) - Minebea (Cambodia) Co.,Ltd.
  • Production Control / Material Control (4 Posts) - Minebea (Cambodia) Co.,Ltd.

SCM Customer Service Team Leader




Multi-National Company






Phnom Penh




Full Time

Year of Exp.



Customer Service








Bachelor Degree




English-- Good   


0 ~ 0


Phnom Penh;

Publish Date


Closing Date


Job Description

  The core purpose of this role is to provide consistent, high quality customer service for SCM Customers, who value long term relationships and buy customized processes and solutions. The SCM Customer Service Team Leader engages directly with the Regional / Global Account and Program Managers for Large accounts & ensures a seamless customer service delivery to their clients.

This position also
o Holds the primary responsibility for customer retention and for identifying cross sell/up sells opportunities to the SCM customers.
o Is the prime point of contact for SCM Customers as well as their first point of escalation for complaint resolution and claims handling.

We Offer
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key Responsibilities
o Lead and Manage the customer service agent to focus on the key Customer Service Drivers:
o Timely Delivery of Documents;
o Pro-Active communication;
o Exception Management;
o Support claim department on necessary documents;

o Fully understand all contracts and charge structures including surcharges, additional charges and accessorial charges to ensure Maersk:
o delivers on its promises and
o takes every opportunity to upsell and receive value for all services provided.
o Support implementation lead on the implementation of new clients or innovative programs.
o Ensure & monitor that bookings with vendors/shippers are executed on time.
o Ensure that the agent send quotations/ feedback timely to the customers.
o Monitor responsiveness on query resolution with shippers/ Reginal Program Manager (RPM) Team/ Customers.
o Responsible for cross sell/up sell, customer retention.
o Follow up on the Outstanding bookings & query resolution.
o Monitor, record and report the performance of agent with recommendations on:
o Service delivery wins
o Service failures
o Work with the RPM Team/ Sales team to establish and strengthen customer relationships.
o Monitor on volume growth, CFS ratio, customers gross profit.
o Help group members to pro-actively foresee the potential operational problem & voice out challenges with suggested solutions with pro-actively communication to all stakeholders.
o Meet /conference call with the KCM/GPD/RPM/ Sales team members / customers to review performance/ KPI for the list of SCM customers by monthly basis.
o Manage team and allocate resources between teams for an effective workload balance Ensure coaching and best practice sharing across the teams, Train, develop, & mentor team members
o Lead the team to achieve best-in-class Operations Delivery.

Job Requirements

  o Bachelor’s degree level education in Business or other relevant discipline.
o Preferably with a minimum of 3-year work experience in relevant industry or customer service role with leadership exposure.
o An excellent command of spoken and written English.
o Customer-facing and interaction skills with high-level of customer orientation
o Ability to work and thrive in a flexible matrix organization with focus on networking & active collaboration.
o Ability to attract, develop & retain talent in the organization.
Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition

How To Apply

1. Please feel free to register with us to get a great job opportunity and achieve your dream

2. If you want to apply a job by one click with “Apply Now” button, please create a CV first and employers will review your CV online.

Click here to learn how to register and post a CV online!

Contact Information

Contact Person

Mr. Rafizudin Rosli





VTrust Tower- 7th floor, No. Plot A, Street 169, Phum 12, Sangkat Vealvong, Khan 7 Makara Cambodia

Company Profile

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information:
All the way

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email :

Apply Job
Preview     Add
Preview     Add