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Single Carrier / Ocean Customer Experience Manager

Company

Maersk   

type

Multi-National Company

Function

Logistics/Freight/Shipping/Delivery/Warehouse

employees

>1500

Location

Phnom Penh

Level

Top

Term

Full Time

Year of Exp.

3

Function

Customer Service

Hiring

1

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

0 ~ 0

Location

Phnom Penh;

Publish Date

May-03-2021

Closing Date

Jun-02-2021

Job Description

  We offer

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities

- Formulate and execute the local customer experience strategy in order to deliver on the global and local targets and priorities.
- Take an active part in developing the local commercial strategy and contribute actively to the area/global Customer Service strategy.
- Maintain a dynamic and scalable customer service organization in which resources are managed effectively and efficiently.
- Cultivate customer relationship and listen to the voice of customers.
- Drive continuous improvement, monitor performance against established KPIs and targets; take corrective actions as required.
- Is accountable to own, create, maintain and test a business continuity plan for critical customer processes across products.
- Drive all aspects of Commercial intelligence within the team and share knowledge to other teams. This includes driving customer and industry knowledge within the customer service organisation.

Job Requirements

  We are looking for

- Over 5 years of experience in a Commercial/Customer facing role preferably handling major global clients within the Ocean industry.
- Minimum experience of handling 3 or more team members in a managerial capacity.
- A graduate or post graduate degree in Marine operations/International trade/Business management or any allied degree.
- Complete fluency in written and spoken English. Proficiency in Mandarin is desirable.
- Knowledge of Ocean shipping operations, including freight forwarding, port operations and legal compliance.
- Customer Centricity - Is dedicated to meeting the expectations and requirements of internal and external customers and gets first hand customer information and uses it for improvements in products and services. Is able to establish and maintains effective relationships with customers and gains their trust and respect.
- Collaboration – Is able to collaborate effectively with internal and external stakeholders – takes in relevant views, delivers on commitment to each and able to influence and align towards the common objective at customer and country level.
- Develop team – Is able to hire the right talent and diagnose and design joint solutions to build their capability. Further is able to keep team engaged and motivated to deliver on the common objective.

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Contact Information

Contact Person

Mr. Rafizudin Rosli

Phone

Email

rafizudin.rosli@maersk.com

Website

http://www.maersk.com

Address

VTrust Tower- 7th floor, No. Plot A, Street 169, Phum 12, Sangkat Vealvong, Khan 7 Makara Cambodia

Company Profile

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com
All the way

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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