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Call Center

Company

Toyota Cambodia Co. Ltd   

type

Private Limited Company

Function

Automotive - Vehicle

employees

>200

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

0

Function

Customer Service

Hiring

3

Industry

Automotive - Vehicle

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

0 ~ 0

Location

Phnom Penh;

Publish Date

May-06-2021

Closing Date

Jun-04-2021

Job Description

  - Conduct maintenance reminder call
- Make appointment preparation
- Monitor appointment control
- Handle customer complaint
- Conduct Post Service Follow Up (PSFU) Call
- Call campaign
- Conduct customer satisfaction survey
- Receive call-in from customer
- Make daily appointment report
- Make monthly report (FIR, CSI, 1K)
- Update customer feedback
- Increase customer retention through hearty service
- Perform other tasks assign by leader and manager

Job Requirements

  - Bachelor degree in year 2 or 3 of related fields
- Strong time management and commitment
- Creativity / Adaptability
- Good collaboration, teamwork, and interpersonal skills
- Good at problem solving
- Organizing and planning
- Good at knowledge of communication
- Good at customer relations management
- Good at computer skill (Ms. Word and Ms. Excel)

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Contact Information

Contact Person

HR

Phone

017 222 077 / 017 333 521 / 086 333 198

Email

recruitment@toyota.com.kh

Website

http://toyota.com.kh/en/about-us/job-opportunities

Address

Russian Federation Blvd, Phum Borey 100 Khnong,Sangkat Teuk Thla , Khan Sen Sok, Phnom Penh, Kingdom of Cambodia

Company Profile

Toyota (Cambodia) Co., Ltd. is a sole exclusive distributor for all TOYOTA vehicles, Genuine Parts and Quality Service in the Kingdom of Cambodia. With the endless and massive support from our manufacturer, we have always taken into consideration regarding the right selection of suitable products into Cambodian market. To make the best choice, the critical survey on market condition such as road condition, fuel quality, driving behavior, weather and so forth is thoroughly conducted and analyzed for the aim of ensuring the conformity of our products. As a result, many different varieties of TOYOTA models have been introduced to satisfy our customer's needs and wants.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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