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Manager, Customer Retention

Company

AEON Specialized Bank (Cambodia) Plc.   

type

Private Limited Company

Function

Banking & Finance

employees

>200

Location

Phnom Penh

Level

Top

Term

Full Time

Year of Exp.

5

Function

Customer Service

Hiring

1

Industry

Banking & Finance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

0 ~ 0

Location

Phnom Penh;

Publish Date

May-05-2021

Closing Date

Jun-04-2021

Job Description

  - Plan, develop, design, and launch the retention program/campaigns by working with relevant sections or in-charge product marketing.
- Optimize customer loyalty to our products & service through various programs, using various measurement matrices to evaluate the performance.
- Develops and manages the marketing plans that support program growth including new member acquisition and existing member engagement optimization
- Identify and provide insight on the target customer for retention
- Propose alternative & relevant product/service, other value-added services (VAS), or other means to retain or capture new market share from the existing base
- Business evaluation on the launched program and plan for improvement
- Monitor the customer attrition within the industry through available resources for monitoring and work with the relevant sections to optimize retention through its program and activities.
- Provide business measurement on the retention program and seek for improvement plan on the regular basis.
- Other tasks will be assigned by the Line Manager

Job Requirements

  - Degree in Banking, Business/Marketing, or other related fields.
- At Least 5 years experience in Customer Satisfaction, Customer Lifecycle Management, or related skills in the Banking industry.
- English proficiency & Computer literacy
- Be Initiative, Proactive, Creative, Flexible, Friendly, Honest, and Hard Working.
- Leadership with the ability to set prioritize goals through excellent organizational, planning, analytical problem-solving skills
- Have great relationships with teamwork and lead the team to win and achieve the goal.

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Contact Information

Contact Person

HR Department

Phone

093882303

Email

recruitment@aeon.com.kh

Website

http://www.aeon.com.kh

Address

Phnom Penh 6th floor (S603)of Diamond Twin Tower, Street Sopheak Monkul Corner of Koh Pich Sangkat Tonle Basak ,Khan Chamkarmon, Phnom Penh

Company Profile

AEON Specialized Bank (Cambodia) Plc established in Cambodia since October 2011 by Japanese leading retail finance company name AEON Financial Service. Nature of our business is to provide the retail finance for wide range of individual customer. Especially, we are well known as pioneer of providing the installment service for people purchasing the consumer products without any collateral, which is very new service in Cambodia but popular in other countries. Our Vision is: In Japan and the rest of Asia, our management philosophy is to “Support customer’s life styles and enable each individual to maximize future opportunities through effective use of credit”.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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