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Policy Owner Servicing Executive, Operations

Company

AIA (Cambodia) Life Insurance Plc   

type

Private Limited Company

Function

Insurance

employees

100-200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

2

Function

Operation/Production

Hiring

1

Industry

Insurance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

0 ~ 0

Location

Phnom Penh; Provinces;

Publish Date

Sep-30-2021

Closing Date

Oct-30-2021

Job Description

  Job Summary:

This role is to deliver great service to customers and stakeholders by providing the accurate information that promptly response and meet customer expectation.

Key Responsibilities:

•Provide information over-the-counter and in written form to customers and internal stakeholders regarding policy status, change request updates, clarification of policy benefits and other customer enquiries
•Process customer change requests such as change in address, mode of payment, contact numbers, change of beneficiary then input new updates in the system
•Assist customers and internal stakeholders to process customer requests which may include change of policy package, account value withdrawal, reinstatement, review of policy loading terms and other changes
•Record the complaint and escalate the issues to right departments and stakeholders to produce best solutions for customers
•Ensure all customer requests are completed and met the set benchmark in term of turn- around time

Job Requirements

  •Bachelor's Degree in hospitality or related discipline
•At least 2 years of relevant working experience
•Possess great communication, customer service, and interpersonal skill
•Proficient in verbal and written English
•Detail minded, efficient, responsible, self-motivated and able to work under pressure

* Only applications submitted through our portal will be reviewed. To apply for any positions, please submit your application through our online portal. Link to the portal can be found under "Contact Information" section below. A simple and quick submission guide that could assist you in online submission and account creation can be found in an attachment named “Online Application Guide - AIA Cambodia” under "Attachments" section below.

How To Apply

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Contact Information

Contact Person

HR Department

Phone

016 54 64 86

Online Apply

https://bit.ly/2z0G6Q7

Website

http://www.aia.com.kh

Address

12th Floor, Exchange Square, Street 106-61 ,Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh, Cambodia

Company Profile

AIA Cambodia is part of the AIA Group, which is currently the largest independent publicly listed pan-Asian life insurance group and the largest life insurance company in the world by market capitalisation. With our various campaigns and programs so far, we have positively impacted the lives of many thousands more.

The scale and reach of our business provide a springboard for you to build the right skills and to grow professionally and personally. Join our bold team of young, passionate and talented individuals who thrive to invent positive impacts that uphold our brand promise – help Cambodians live healthier, longer and better lives.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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