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Concierge (Morning shift from 7:30 to 16:30).

Company

Hongkong Land-Cambodia   

type

Private Limited Company

Function

Property Development/Management

employees

>200

Location

Phnom Penh

Level

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

Industry

Property Development/Management

Salary

Negotiable

Qualification

Sex

Unlimited

Language

Age

~

Location

Phnom Penh;

Publish Date

Oct-20-2021

Closing Date

Nov-18-2021

Job Description

  1. To provide assistance to all shopper’s/visitors’ inquiries in a courteous and professional manner.
2. To execute all customer service activities to ensure quality delivery and compliance with policies and procedures
3. To record any feedback/ request/ complaint in the Feedback Form and report to Chief Concierge or the Manager for immediate necessary action.
4. To assist in any promotions or marketing events as instructed.
5. To be alert at all times and promptly report to Building Management Centre (BMC) for immediate necessary action if suspicious characters are spotted:
a) Carrying filming or photography equipment
b) Taking photographs in.
c) Illegally touting, harassing, and selling unauthorized merchandise, soliciting for business within or around the mall.
6. To screen all tenants’ staff by checking their ID cards before allowing access and to provide directions and assistance to tenants and visitors whenever requested.
7. To contact the Tenant’s security or receptionist whenever there is an intended visitor(s) without ID and who has a pre-arranged appointment with the tenant. To record all relevant details into the visitors accompanied book. During the fire alarm activation, fire situations and
other emergencies, to control/restrict personnel access into the lobby/building.
8. To register in the record book and issue HKL visitor pass after verifying and exchanging the ID of the intended visitors (s). Proceed to allow entry to tenant premises.
9. To ensure that the relevant record books and logistics at the counter are well maintained and updated. To ensure that all HKL passes and visitors ID are accounted for whenever on duty and during handover of duty. To ensure that only the correct visitors ID are returned when collecting HKL passes from visitors.
10. To ensure that appointed agency staff deployed at the lobby frontline-static duty are in proper standing posture and are screening all in-coming person(s) and their Ids and are directing visitors or vendors to the lobbies desks.
11. To ensure good housekeeping of the concierge counter, lift lobby, lounge areas and staff’s locker room and see that they are kept in pristine clean condition at all times.
12. To ensure that nobody enters the mall/ office lobby with a lighted cigarette.
13. To monitor the elevator and CCTV consoles and report any defects/breaches discovered to BMC and provide any necessary assistance when required.
14. To ensure that no unauthorized/unattended vehicle is parked unattended or haphazardly at the driveway. To inform BMC if there are violations. To ensure no trolley deliveries or bulky items are brought in through the lobby areas. To provide assistance to any physically disabled or wheelchair bound person(s) conscientiously without request.
15. To report to cleaners for immediate action if there is littering or spills at or around the building.
16. To ensure that the respective elevators are clean and its lights, fans, intercom, call, floor, indication buttons are functioning well.
17. To contact BMC whenever it rains, to get cleaners to lay out floor-mat and put up umbrella sleeve-dispenser stands outside the lobbies entrances.
18. To forbid entry of unauthorized person(s) into the counter at all times.

Job Requirements

  - Association/Bachelor degree or equivalent education/experience.
- 2-3 years of working experience in a similar position.
- Good interpersonal skills to interact with people at all levels
- Creates a personal connection with customers-smiles, warm greetings, acts friendly.
- Good problem solving and decision making skill.
- Good computer skill on Ms. Office and Internet.
- Good command written and spoken English.
- Able to work in shifts, weekends and public holiday.

How to Apply
Hongkong Land (Premium Investments) Limited
Any interested candidates who can apply CV to our office in working hour at Exchange Square building, Level 7, No. 19-20, Street 106, Sangkat Wat Phnom, Phnom Penh or by email:
recruitment.cambodia@hkland.com . For further detail, please contact 023 963 694, Telegram No. 012 873 713. For further information detail visited website: https://exchangesquare.com.kh

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Contact Information

Contact Person

HR Department

Phone

023​ 963​ 694

Email

recruitment.cambodia@hkland.com

Website

http://www.exchangesquare.com.kh

Address

Exchange Square, Building No. 19-20, Street 106, Sangkat Wat Phnom, Phnom Penh, Cambodia

Company Profile

Hongkong Land is a major listed property investment, management and development group. Founded in 1889, Hongkong Land’s business is built on excellence, integrity and
partnership.

The Group owns and manages more than 850,000 sq. m. of prime office and luxury retail property in key Asian cities, principally in Hong Kong, Singapore, Beijing and Jakarta. Its properties attract the world’s foremost companies and luxury brands.

The Group’s Central Hong Kong portfolio represents some 450,000 sq. m. of prime property. It has a further 165,000 sq. m. of prestigious office space in Singapore mainly held through joint ventures, a luxury retail centre at Wangfujing in Beijing, and a 50% interest in a leading office complex in Central Jakarta. The Group also has a number of high quality residential, commercial and mixed-use projects under development in cities across Greater China and Southeast Asia. In Singapore, its subsidiary, MCL Land, is a well-established residential developer.
Hongkong Land Holdings Limited is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The
Group’s assets and investments are managed from Hong Kong by Hongkong Land Limited.
Hongkong Land is a member of the Jardine Matheson Group.

Service hot line :

023 969 088 / 023 91 90 86 / 023 91 90 87 / 02391 90 89

Operating Hours : Mon-Fri (8:00 am to 5:30 pm)

Email : jobs@camhr.com.kh

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